(USA) Air Import Agent

Role & Responsibilities:   

• Receive, review, and process high-volume and/or complex import transactions for clients to include booking, billing, classifications, processing data through Morrison Express systems, and obtaining consular and other government agency releases as appropriate.
• Check shipments in the warehouse as needed to ensure that all shipping documents correspond to actual shipments.
• Obtain documentation from carrier operators, match them with pre-advice and open files on the freight management system (FMS).
• Work closely with sales, account managers or sales office to respond expeditiously to customers’ needs.
• Communicate to customers, carriers, and other offices/agents in a quick and thorough manner.
• Notify customers/brokers of product arrival and charges associated with these services; to do the same with the invoicing process.
• Generate freight transfer and support it with appropriate documentation.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the IATA, CFR.
• Communicate timely with clients to set up and complete delivery of shipments.
• Issue delivery orders to carriers/truckers to arrange timely delivery.
• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
• Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions.  File preliminary notices of claim.
• Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A/R and A/P.
• Complete all tracking and billing milestones as set forth by company guidelines.
• Perform any other duties that may be assigned by the Department Manager/District Manager.

Qualifications:  

• Some college or AA degree from an accredited college.
• Minimum two years’ experience in Air Import processes and procedures.
• Vast knowledge of AMS import process query issues resolution.
• Familiarity with import/export documents – MAWB, HAWB, Invoice, Packing List and ability to recognize inconsistencies.
• A basic understanding of INCO terms.
• Experience of bonded freight and cargo.
• Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.
• Proven ability to communicate effectively with clients and vendors.
• Proven ability to suggest and implement corrective actions in case of issues that may arise.
• Excellent organization, analytical, written, and oral communications skills.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Ability to think creatively and strategically to solve complex problems.
• Must be a confident self-starter who can develop effective business relationships, both internally and externally.
• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
• Excellent computer knowledge, advanced Microsoft Office proficiency,