On-Site Manager

Job Description: We are seeking a highly experienced and passionate On-Site Manager to join our team at Chaparral Ranch. The ideal candidate will have extensive horseback riding experience, along with a strong background in teaching lessons and managing staff. This position involves overseeing a team of instructors, trail guides, and camp leaders on location, ensuring the smooth and efficient operation of the ranch.

Responsibilities:

1. Staff Management: Manage a team of instructors, trail guides, and camp leaders, including scheduling, training, and addressing any performance issues.
2. Site Operations: Ensure that the ranch is running smoothly and efficiently, maintaining high standards of cleanliness, organization, and safety.
3. Customer Service: Interact with clients in a professional and courteous manner, addressing any inquiries, concerns, or special requests promptly and effectively.
4. Policy Implementation: Train and update staff on new policies, procedures, and safety protocols, ensuring compliance and adherence to ranch rules and regulations.
5. Reservation Management: Utilize our reservation software to ensure that all bookings are coordinated and executed on time.
6. Horse Care: Assist with tacking up horses and ensure proper grooming of horses. Able to identify any issues with tack and report back to upper management. 
7. Instruction and Trail Riding: Lead lessons and trail rides as needed throughout the day, providing guidance, instruction, and support to riders of all levels.

Requirements:

1. Horseback Riding Experience: Minimum of 3-5 years of horseback riding experience, with a strong background in teaching lessons and guiding trail rides.
2. Management Experience: At least 1-2 years of experience in a supervisory or managerial role, with the ability to lead and motivate a team effectively.
3. Customer Service Skills: Excellent interpersonal and communication skills, with a passion for providing exceptional customer service and creating memorable experiences for guests.
4. Organizational Skills: Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.
5. Attention to Detail: Keen attention to detail and a commitment to upholding high standards of quality and safety.
6. Flexibility: Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed.
7. Passion for Horses: Genuine love for horses and a dedication to their well-being and care.

How to Apply: If you are a dedicated and experienced horse enthusiast with a knack for leadership and a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience and qualifications.