Surgery Scheduler/Arabic speaking

The Surgery Scheduler will be responsible for meeting goals and objectives as set by the CEO. The focus of this role is to educate patients regarding surgical options and advise patients regarding their insurance coverage and available payment plans. Must listen to and assess the needs of each patient and quickly provide the appropriate solution to meet the patient’s needs. In addition will need to collect detailed patient information and coordinate with ambulatory surgical center.

Essential Duties and Responsibilities

• Responsible for maintaining extensive current knowledge of the surgical procedures, pricing and policies and use this information to provide the highest level of service to our patients.
• Properly document and use key information in call tracking/call management systems.
• Accurately complete all necessary paperwork to process orders.
• Represent the company in a professional manner and as a knowledgeable consultant to the patient.
• Work under the direction of the manager and department lead in accordance with department and/or company timelines, priorities, programs, objectives.

Minimum Qualifications

• At least 1 year experience in sales, preferably inside sales.
• Experience in medical field highly desired.
• Excellent verbal and written communication skills.
• Bilingual in English and Spanish required.
• Good computer skills and typing speed.
• Confident, self-motivated, flexible with strong sales and closing skills.
• Excellent work ethics.

Competencies

• Ability to work independently and as a member of a cohesive, results-oriented team.
• Strong organizational skills.
• Computer Literacy advanced MS Office/Excel skills.
• Ability to read and interpret documents including process, procedure, and manuals.

Working Conditions

Work is performed inside a temperature-controlled office building with open floor plan. This job operates in a professional office environment with a business casual dress code. This role will routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to work in a fast-paced environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Direct reports

None

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.