VP, Aftermarket Programs

VP, Aftermarket Programs

Club Car

LOCATION: Evans, GA or Appling, GA

Role is Relocation Eligible

SUMMARY

Club Car is a leading global manufacturer of quality premium golf carts and other low-speed vehicles and related aftermarket parts and services. The Company’s primary segments are Golf, Consumer, Commercial, and Aftermarket with operations in the Americas, Europe and Asia Pacific.

Club Car is headquartered in Evans, Georgia, with significant distribution channels and manufacturing locations around the world and employs more than 1,600 people worldwide.

SUMMARY OF FUNCTIONS:

The VP, Aftermarket Programs is a key senior leadership position at Club Car and reports directly to the CEO. This is a new position aimed to deliver on strategic initiatives to grow the Aftermarket business and improve customer satisfaction. The VP, Aftermarket Programs is responsible for creating, in alignment with other areas of the organization, the organization structure to support aftermarket as well as devising and executing a proactive holistic aftermarket strategy with a focus on topline organic growth, flawless implementation, and customer satisfaction.

The full P & L areas of responsibility of this role include Global aftermarket parts, North America used vehicle operations, North Americal field services, North America leased vehicle operations as well as other areas. Both internal and external process development and improvement will be within scope. A close collaboration with other internal departments is a clear expectation.

MAJOR DUTIES AND RESPONSIBILITIES:

• Develop and execute growth strategies and initiatives to support the business’ vision and goals, increasing revenue, driving major improvements in delivery performance, and improving aftermarket customer satisfaction.
• Identify the necessary organizational structure of an aftermarket team and execute the transformation on an accelerated timeline.
• With “voice of the customer” as the guiding principle of the position, review the existing center framework; identify and recommend necessary changes; execute on changes necessary to deliver customer satisfaction in all respects.
• Utilize and improve Club Car processes to develop market based product strategies, roadmaps, and new product development priorities to expand revenue and margin in aftermarket parts and vehicle accessories.
• Develop stocking strategy for finished goods and components to exceed customer delivery expectations.
• Develop extensive knowledge of global markets and competition in aftermarket space.
• Effectively collaborate and influence with internal and external customers is essential to being successful in this role
• Establish deep knowledge of product lifecycle and leverage opportunities at each stage of the customer relationship.
• Review opportunities to work with distributors and distribution networks. Prepare business cases, advocate for approvals, and execute accordingly where advantages exist.
• Identify and implement clear strategies to develop aftermarket business.
• Collaborate cross-functionally on continuous improvement initiatives throughout the business.
• Ensure / track / monitor customer satisfaction on an ongoing basis. Maintain up-to-date customer reference lists by product line with contact names for sales and support. Provide necessary data into Salesforce, updates to senior leadership team, and as requested.
• Contribute as member of the leadership team to execute the mid- and long-term growth strategy; positively represent the Club Car values.
• Collaborate with global sites to understand commonalities and potential synergies. Identify and recommend synergistic opportunities. Own and execute any intercompany efforts, potential transfers of work, or collaborative support opportunities.
• Performs all other duties as assigned

ORGANIZATIONAL RELATIONSHIPS:

Reports to Club Car’s CEO and participate on the senior leadership team, with a direct team of 4. Until the Aftermarket organizational structure is agreed and defined, role will interact daily with employees and managers that are responsible for aftermarket duties within other functional areas. Additionally, relationships will be customers, channel partners and vendors.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree (or equivalent combination of education and experience) in an engineering or business discipline. Experience should be focused on successful operation of aftermarket and service businesses.
• Minimum 10 years’ experience in aftermarket / service roles, preferably employed by a large ($1Bln+) organization.
• Extensive experience leading Kaizen, Six Sigma, and Lean manufacturing initiatives in full-scale manufacturing environments. Certifications are a plus.

REQUIRED SKILLS AND ABILITIES:

• Strong influential leadership competencies to organize and motivate teams in an indirect and/or complex organizational structure.
• Familiarity with aftermarket parts Warehouse Management Systems and implementation experience a plus.
• Positive experience in change management, with relevant examples.
• Clear strategic thinker; proven experience in translating strategies into actionable plans.
• Very good communication, presentation and negotiation skills with ability to perform technical presentations to experienced engineers.
• Customer orientation and experience in winning and keeping customers.
• Focused approach, target oriented and a high degree of engagement required.
• Willing to travel as needed.