Collections Supervisor

POSITION SUMMARY

As a Collections Supervisor, you will play a pivotal role in leading a team of collections specialists to recover outstanding debts, provide excellent customer service, and maintain the highest ethical and legal standards. You will oversee day-to-day operations, monitor team performance, manage and collect outstanding debts from our members and develop strategies to enhance collection efforts. Our Collections Supervisor reports directly to our manager, Accounts Receivable.

THE COMPANY

Vistage is the world’s largest CEO coaching and peer advisory organization for small and midsize business (SMB) leaders. We offer the most effective approach for SMB enterprises to achieve better results and grow faster, as well as for SMB leaders to maximize their impact.

The 45,000+ members we serve are CEOs, owners and executives of SMB organizations located across the US and in 35 counties worldwide. These SMB executives spend a day or more with Vistage every month to immerse themselves in our comprehensive platform for making better decisions, getting better results and becoming better leaders. Our platform features three core elements: valuable perspectives from a trusted group of peers, professional guidance and meeting facilitation from an accomplished business leader (the Chair), and deep insights from subject matter experts.

Vistage was founded more than 65 years ago, and we’ve grown every year since then by innovating to stay on the cutting edge of business and being relentless in delivering value to our members. Our success is demonstrated by the fact that Vistage member companies grow 2.2 times faster than non-Vistage peer companies. Learn more about us at www.vistage.com.

VISTAGE EMPLOYEE LIFE

Vistage’s success is anchored by a unique culture that reinforces employee commitment to the Vistage mission. It is a spirit of collective success and achievement which is also reflected in our workplace. Here’s a sample of the employee experience that helps drive our success:

• Welcome to our home. Our US headquarters sits in the heart of San Diego’s UTC area. It features an open, modern aesthetic with lots of collaboration spaces, free lattes and nitro cold brew coffee on tap! From our San Diego base, we collaborate with colleagues based across the country and around the world.
• We sweat the details. Our on-site gym is decked out with Peloton bikes, a Mirror workout system and plenty of other equipment to keep your workout challenging and fresh. On-site yoga classes, chair massages and smoothie days also help to keep us focused and healthy!
• We invest in your career. Each employee has an actionable career progression plan developed through individual collaboration with their manager. We focus on promoting from within, and employee progression plans are complemented by all-staff development days held in our state-of-the-art learning center. Employees also have access to tons of individualized development resources and a generous tuition reimbursement program.
• We invest in you. Our employee benefits program is one of the most generous you’ll find. Fully-paid healthcare is provided for employees through Anthem Blue Cross, along with access to company-subsidized dental, vision and life insurance coverage available to employees at very low rates. Take care of your financial future with 401(k) matching funds eligibility after your first month as an employee. Use the free individual investment counseling we provide to help you grow the money you’ve saved. You’ll also start with 16 days of paid time off per year to allow you to relax and recharge; employees receive additional annual paid days off based on tenure.
• We keep it fun! Whether you’re with us in the Padres luxury suite enjoying our summer baseball outing, unwinding during an employee happy hour or toasting your co-workers at our epic annual holiday party, you’ll see that we take having fun as seriously as helping our members succeed! The office vibe is business casual with flexible schedules and the freedom to work from home in bunny slippers if that’s your thing! We value mutual respect and laughter . . . we hate stiff formality. You’ll have regular access to Vistage executives—our CEO even buys everyone doughnuts to fuel his informal employee chats!

Vistage’s culture and sense of mission drive employee loyalty: more than half of our staff has been with the company for five years or longer. Are you ready to start your Vistage journey?

RESPONSIBILITIES:

• Supervise and Lead: Manage and motivate a team of collection specialists, ensuring they meet targets and deliver high-quality customer service.
• Collections Strategy: Develop and implement effective collections strategies to optimize recovery rates while maintaining customer relationships.
• Training and Development: Train new team members and provide ongoing coaching to improve their collection techniques and soft skills.
• Performance Monitoring: Regularly assess team performance, track key performance indicators (KPIs), and provide feedback to enhance individual and team effectiveness.
• Case Review: Review complex cases and provide guidance to agents on handling unique or challenging situations.
• Reporting: Generate and analyze reports on team performance, including month end reporting, team progress, successes, and areas for improvement.
• Compliance: Ensure all collection activities comply with federal, state, and local regulations and company policies.
• Escalation: Manage escalated customer inquiries and complaints, finding resolutions that align with company policies and customer satisfaction goals.
• Process Improvement: Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness.
• Documentation: Maintain accurate records and documentation of all collection activities, communications, and negotiations.
• Additional duties as assigned.

QUALIFICATIONS

• Bachelor's degree in finance, business administration, or a related field (preferred).
• Proven experience in collections, with a minimum of 2-3 years in a supervisory role.
• Strong knowledge of debt collection laws and regulations.
• Excellent communication, negotiation, and problem-solving skills.
• Leadership and team management experience.
• Proficiency in using collections software and Microsoft Office applications.
• Exceptional organizational and time-management skills.
• Attention to detail and a strong commitment to ethics and compliance.

TOTAL COMPENSATION RANGE

$68,000 - $75,000 Salary + 6.5% Bonus (salary based in San Diego, CA)

JOB LOCATION

Hybrid in San Diego; 2 days onsite, 3 days offsite