Customer Service Representative - Printing Center Experience Required

HCA in Coppell seeks Customer Service Representative with 2-3 years print production customer service experience.

Schedule – 10:00 AM – 7:00 PM CT

RESPONSIBILITIES:

Primary resource for advice for all document production needs of the Client including inquiry and escalation

• Includes digital print solutions as well as litho/web printing
• Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
• Promote the print services of the Xerox Enterprise Solution
• Identify and develop digital document opportunities
• Print Job Management: -- Price, co-ordinate and manage print projects as required -- Interface with preferred suppliers, internal / external as required -- Manage the various process requirements such as: -- Document production quote process --- Proof exchange ---- Delivery date follow up -- Ensure appropriate documentation is available for audit purposes System Administration: -- Provide system administration support for the forms management solution implemented for the client –

SKILLS: 

• Ability to demonstrate excellent interpersonal skills
• Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
• Demonstrate ability to network with colleagues to share and deliver benchmark solutions
• Demonstrate ability to deliver to deadlines
• Demonstrate ability to function effectively at all levels of the business
• Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
• Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements
• Demonstrate ability to manage multiple tasks in fast paced environment
• Ability to demonstrate creativity & strong negotiation skills
• Ability to demonstrate organizational skills Experience in working autonomously.
• Position is onsite - not remote.

 EXPERIENCE:

• Preferred (3) years of print industry experience Customer Service
• Preferred three (3) years in a customer relationship role
• Experience in print sales or price estimation and/or familiar with document production techniques
• Direct Mail Experience helpful
• Experience with print shop job scheduling
• Print procurement experience

EDUCATION:

• Minimum: High School Diploma or Equivalent
• Preferred: Associates Degree