Provisioning Analyst

At Syringa Networks, the primary responsibilities of a Provisioning Analyst include designing, ordering, and provisioning circuits on Ethernet, IP, MPLS, SDWAN, and TDM/SONET networks; coordinating all stages of order processing including equipment procurement, working with and ordering services through type II providers, and installation and completion of services with customers; managing circuit design records and creating network diagrams. Technical experience and competence, attention to detail and professionalism are all of key importance.

Essential Job Functions:

The job functions and responsibilities for a Provisioning Analyst include:

• Provisioning Ethernet, IP, MPLS, SDWAN, and TDM/SONET circuits.
• Circuit design and resource allocation including bandwidth, facilities, and equipment resources.
• Creating and maintaining circuit and design layout records.
• Circuit ID assignment including maintenance of the Circuit ID database.
• Interfacing with customers to coordinate order dates and facilitate equipment installations, test, and turn-up activities.
• Coordinating schedules, deployment, and installation of the physical plant and networking equipment required to test and turn-up new services with internal functional groups including the Inside and Outside Plant groups.
• Creating Maintenance Activity Announcements and MOPs including identification of the affected circuits and network resources. Providing Tier 2 support to Network Surveillance Center & Engineering with troubleshooting network service interruptions and issues.
• Supporting maintenance activities within maintenance windows as needed and required.

Knowledge, Skills, and Abilities:

• Knowledge and experience with Ethernet, MPLS, and TDM/SONET networks, network elements, and maintenance.
• Required knowledge and experience with 10GbE, GbE, FE (100BASE-FX), SDWAN, and T1/DS-1, DS-3.
• Knowledge and experience with LAN/WAN network design, Ethernet, IP addressing and subnetting, 802.1Q VLAN tags, REP, G.8032, Spanning Tree, and MPLS L2 and L3 VPNs.
• Knowledge and experience with fiber optic transmission, fiber optic transmission systems, and copper based cabling systems.
• Knowledge and experience with Ethernet and TDM/SONET test equipment.
• Proven problem-solving skills with experience and background in solving complex design, network, and circuit problems and issues.
• Detail oriented to ensure network up-time and stability during provisioning activities.
• Good organizational and time management skills including the ability to organize, prioritize, and complete the tasks on-time and on-budget.
• Knowledge and experience with telecommunications standards including IEEE, ANSI, ITU and IETF is desirable.
• Knowledge and experience with Microsoft software applications including Microsoft Word, Excel, Visio, and Outlook.
• Proven ability to communicate with customers, vendors, service providers, employees, and various business contacts in a professional and courteous manner.
• The ability to work “on-call” and off-shift hours as required to support the resolution of network and equipment maintenance, upgrades, and service interruptions.

This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others and which impose undue hardships on the organization. Furthermore, job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.