Gourmet Market Manager - Graziano's Aventura

Job Summary

The Gourmet Store Manager is responsible for managing the daily operations of our market, including the selection, development, and performance management of team members.

Job Duties & Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.

• Responsible to train and develop all new FOH & BOH employees.

• Maintains a guest focus while performing duties.

• Assures operational expenses and costs are in line with budgets.

• Is knowledgeable of budgets and adhering to the profits they reflect.

• Development and training of front of the house staff.

• Delegates tasks for ordering supplies and follows up to assure accuracies.

• Performs weekly and monthly inventories and updates beverage prices on spread sheet.

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.

• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

• Maintain professional restaurant image, including market cleanliness, proper uniforms, and appearance standards.

• Ensure positive guest service in all areas.

• Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

• Ensure that proper security procedures are in place to protect team members, guests, and company assets.

• Ensure a safe working and guest environment to reduce the risk of injury and accidents.

• Completes accident reports promptly if a guest or team member is injured.

• Responsible to assist in menu planning, development, and meal specials.

• Ensure proper cash management controls are followed by all F&B staff members, as per policy.

• Manage shifts which include daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality and cleanliness.

• Investigate and resolve complaints concerning food quality and service.

• Provides direction and communication to team members regarding operational information and procedural changes.

• Develop team members by providing ongoing feedback.

• Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals.

• Have complete knowledge of all policies, standards, and procedures of the department.

• Be familiar with resort services, amenities, and outlets.

• Available for work assignments outside of Manager’s customary work schedule. This may include evenings, catering events, weekends, and holidays.

• Compliance with all Store Market policies and procedures as described and communicated by management.

• Fill in where needed to ensure guest service standards and efficient operations.

• Works effectively with Human Resources Director in proper documentation and performance management.

Required Skills/Abilities:

• Exceptional customer service and managerial skills.

• Excellent verbal and written communication skills.

• Excellent organizational and time-management skills.

• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:

• Bachelors degree in Business Administration preferred.

• At least two years of experience in retail administration preferably in market management, with increasing levels of responsibility required.

Physical Requirements:

• Prolonged periods of standing.

• Must be able to lift 50 pounds at a time.