REMOTE Customer Service Representative (CONTRACT)

**CONTRACT POSITION FOR 1 YEAR WITH A HIGH POSSIBILITY OF EXTENSION**

Remote, high-speed internet, self-motivated, good communication skills, previous usage of ERP or CRM systems a plus.

OVERVIEW

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate accounts of equipment failures and provides reports to management. The focus of work may be on pre-sale or post-sale or both.

RESPONSIBILITIES

Pre-sale:

• Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules;
• Recommends price changes based on company/customer relationship; recognizes new business opportunities.

Post-sale:

• Responds to customer inquiries (RMA, status, delivery, etc.).
• Resolves production scheduling and shipping or invoicing problems; determines the validity of warranty claims and schedules repair resources; changes production and shipping schedules, and recognizes add-on business opportunities.
• This is an individual contributor role that requires the use of judgment in applying professional expertise and is expected to work independently with minimal supervision.
• This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent.

REQUIREMENTS

• HS Diploma at least
• 2+ years of customer service/call center or medical/health insurance experience required.
• Job requires good knowledge and comprehensive understanding of the range of processes, procedures, and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based.
• The job requires the ability to make judgments based on practice and previous experience. 
• This job typically requires a degree in process or equivalent and no experience.