Call Center - Customer Service - Remote

Summary

This is a full-time position is responsible for the implementation of the sales tactics as they relate to the organization’s Sales and Marketing Plan.

Job Duties/Responsibilities

• Answer incoming calls
• Process customer orders with ability to up-sell and cross-sell
  • Received by phone, email or fax
  • Update customer records
• Respond to customer requests and questions regarding service, products and account information
• Analyze and rectify customer concerns using various procedures and communication with various departments.
• Troubleshoot and resolve customer complaints relating to orders, delivery dates or service issues
  • Liaison between customer and freight carriers
• Provide technical support and provide tracking information
  • Use technical solutions software to assist customer with spring engineering
• Prepare and provide customer pricing quotes
• Generate additional sales through telesales activity
• Qualify sales leads and prospects
• Participate in trade shows as needed
• All other duties as assigned

Education/Experience/Knowledge/Skills/Abilities

Required:

• High School diploma or equivalent
• Ability to multi-task, detail-oriented, well organized
• Ability to solve problems and work independently
• Strong computer skills with Microsoft Word, Excel and Outlook
• Strong work ethic
• Positive attitude
• Able to work in high-pressure, fast-paced environment

Preferred:

• 2-3 years prior sales experience
• Fluent Spanish and French proficiency

$18 - $24 an hour based on experience

Responsibilities:

• Present and sell company products and services to new and existing customers
• Prospect and contact potential customers
• Reach agreed upon sales targets by the deadline
• Resolve customer inquiries and complaints
• Set follow-up appointments to keep customers aware of latest developments
• Create sales material to present to customers

​Qualifications:

• Previous experience in sales, customer service, or other related fields
• Familiarity with CRM platforms
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detail-oriented