Front of House Supervisor

POSITION: Front of House Supervisor

LOCATION: Boston, MA

HOURS: Part time, with evenings, weekends & holidays

COMPENSATION: $23 hourly

ABOUT THE POSITION

• This position reports to and supports the Manager on Duty (MOD) in leading either the Food & Beverage (F&B) and/or Usher departments during events as assigned.
• Seeking someone with strong leadership skills who will problem solve and address issues relating to all Front of House (FOH) operations to ensure a first-rate customer experience.
• F&B responsibilities: daily cash counting pre- and post-show, troubleshoot and resolve customer and equipment (POS system, kegs, etc) issues during service, assist with product restock, support F&B in-seat delivery, complete post-shift bar checks, assist with line management, help team maximize sales, etc.
• Usher responsibilities: support Chief Usher and MOD in all FOH and patron concerns during events, complete pre-show venue safety check, set up and distribute all FOH equipment (scanners, Assisted Listening Devices, etc.), troubleshoot ticketing and seating issues, complete daily performance report notes, etc.
• Complete other tasks as assigned by the MOD

EXPERIENCE and SKILLS

Preferred experience & skills:

• Ability to work collaboratively, proactively, and professionally in high pressure, time sensitive situations
• Experience in theatre or venue/entertainment front of house management
• Experience in food & beverage/hospitality environments
• Excellent customer service skills
• Cash handling experience
• Ability to stand for hours at a time

Helpful experience & skills:

• Knowledge of Square POS system
• First aid/CPR certified
• TIPS certified

HOW TO APPLY

Please submit resume and cover letter to the ATG Career Center.

Shifts begin July 2024.

ATG Entertainment: Passion Behind Performance

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or programme 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.

ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

ATG Entertainment IDEA Mission Statement

At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.