Welcome Center Representative

General Function

Promote a positive, professional and welcoming atmosphere by providing excellent customer service and exemplifying our YMCA values. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes membership and programs.

Essential Duties

Greet and assist members, potential members, volunteers and staff in a courteous, professional, and friendly manner.

Respond to member needs or complaints in a courteous and efficient manner. Effectively negotiate and resolve customer service problems.

Process new member ID cards, issue guest passes, and register members for programs and services, as needed.

Build relationships with members; help members connect with one another and the YMCA.

Answer all phone inquiries, provide requested information, direct calls and take accurate messages.

Follow proper procedures for group memberships, and nationwide members and guests who come in to use the facility.

Provide tour of facilities, service information and rates to potential members.

Perform all opening /closing tasks according to procedure.

Works as a team player, supporting coworkers and supports the mission of the YMCA in the community.

Find own subs and notifies the Membership Director.

Know and abide by all YMCA policies, facility policies, accident/incident reports, code of conduct, etc.

Attend all YMCA Staff meetings, Department Team Meetings and staff trainings as assigned

Other duties as assigned regularly to staff and holds all accountable to adhering to Association policies and procedures.

Qualifications

• Must be at least 18 years old
• Excellent interpersonal and problem solving skills
• Ability to manage competing priorities in a fast paced environment
• Ability to respond calmly to safety and emergency situations
• Ability to relate effectively to diverse groups of people from all backgrounds
• Previous customer service, sales or related experience
• Excellent personal computer skills and experience with standard business software
• Cash handling skills and the ability to reconcile money
• Must be able to work weekends and/or occasional holidays
• CPR/First Aid and Child Abuse Prevention Certifications within 30 days of hire

Physical Requirements

• Ability to walk, stand and sit for long periods of time
• Required to use a computer for extended periods of time and be able to communicate using a computer and telephone
• Employee must occasionally lift and/or move up to 25 pounds