ATM Field Service Engineer

ATM Solutions

Nashville, TN

Full-Time

Job Description

Position

ATM Field Service Engineer

Criteria

In depth technical knowledge of either the NCR, Diebold, Triton and/or Hyosung ATM line is required. Excellent technical expertise and customer relations skills possessed. Person must be capable of servicing complex and highly technical territory. Must have a valid driver’s license as well as producing positive results of drug, background, credit and polygraph screening.

Company Benefits

Company will provide the following:

 Competitive pay based on knowledge and experience

 Service vehicle, laptop and cell phone for company use.

 Hardware/Software training and support

 Competitive benefits package

Responsibilities

Customer satisfaction is a primary obligation of each Field Engineer. This is accomplished by managing response times, prioritizing service requests, and performing preventive maintenance. Accurate record keeping, call completion and parts inventory management are also functions of the Field Engineer.

Reporting

Field Engineer will report to the Vice President of the company. Field Engineer should be aware of escalation procedures and how to implement “problem assistance” escalations when required. They shall report any customer situations that are viewed as less than satisfactory.

Duties

Prioritize and schedule all service requests that are assigned. Schedule and perform preventive maintenance with all accounts.

Excellent customer relations skills are a must. Call all customers with pending service requests within 30 minutes to inform them of your status and provide an estimated time of arrival.