Patient Care Coordinator (Call Center)

$500 Sign on Bonus! (new hires only; rehires not eligible)

Must be 18+ and a high school graduate or equivalent to be employed by SDMI.

SDMI is seeking experienced Call Center Patient Care Coordinators to join our team and act as the first point of contact for our patients.

About SDMI: SDMI believes that “if you practice great medicine, patients will follow”. We have no product to sell – our job is to provide excellent patient care in a compassionate, friendly, safe and clean environment. The quality of our care is blind; we must provide high quality medical care to every patient who enters our facilities. We count on our employees to make it their priority to make each patient feel as though they are our only patient. Established in 1988, we are a growing organization with 11 facilities across Las Vegas and Henderson, and growing!

Our Culture: A common term among our employees is “teamwork”. Our employees all share a positive attitude and teamwork mentality. By working together, we excel in demonstrating our operating values of Safety, Integrity, Courtesy and Leadership. Our family culture plus continuous opportunities for growth has resulted in tenured employees of 30+ years. We invite you to grow with us!

A Day in the Life as a Patient Care Coordinator: You will experience busy days in a call center environment with the expectation of processing (but not limited to) 45 calls per day. You will assist callers with appointment scheduling, obtaining patient information/insurance/financial information, process incoming referrals, verifying benefits/eligibility/authorization for both new and established patients. You will coordinate and respond to patients/referring providers in a timely manner and ensure patient satisfaction. Our best Patient Care Coordinators have the opportunity to transition into other departments within our Call Center. You can expect to be scheduled Mondays-Fridays with shifts starting as early as 8am and ending as late as 6:30pm (8 hour shifts). No weekends!

You are an ideal candidate if…

• You have previous healthcare call center experience

To ensure success in this role, you must…

• Be at least 18 years of age and a high school graduate or equivalent
• Have previous experience as a medical receptionist/front desk or related experience
• Have knowledge of medical terminology, ICD10 and CPT coding and procedures
• Be able to type at least 40 wpm
• Be able to multi-task consistently and work in a fast-paced environment

You can expect to earn a starting rate of $17 hourly with the ability to transition to $18 hourly if interested in further training

Today, SDMI uses the tag line “It’s what’s inside that counts”. To SDMI, it’s much more than just a clever tag line. It speaks to who we are as people, what we do and what we stand for. If you are ready to join a highly acclaimed, family owned and growing Radiology organization – apply online today!