Front Desk Specialist

Associated Retinal Consultants, P.C.
Position Description
Position: Medical Office Specialist

GENERAL DESCRIPTION
Medical Office Specialists perform a variety of clerical duties of a routine nature, including answering the
telephone, scheduling appointments, posting on a computer system and preparing standard forms. Medical Office
Specialists also perform some direct patient care including dilating and refracting patient's eyes.

DUTIES AND RESPONSIBILITIES
 Pleasantly greets all patients and visitors, whether in person or by telephone.
 Answers questions, makes referrals and directs other calls to the appropriate person.
 Schedules patient appointments consistent with individual physician preference.
 Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
 Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information if needed.
 Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs.
 Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.
 Collects copays and outstanding balances from patients.
 Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day.
 After initial training period, expert Practice Management System skills required.
 Verifies and accurately records patient demographic, insurance and other information.
 Utilizes electronic mail and other instant messaging systems.
 May dilate and refract patient's eyes.
 May consent patient for treatment and procedures.
 May perform surgery scheduling and consenting for surgery.
 Prepare exam/treatment rooms by cleaning and stocking supplies.
 Provides consistent, excellent customer service.
 Travel to other ARC locations as assigned.
 Responsibilities may be dependent on specific location and not required of all employees in that position.
 Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations.

REQUIREMENTS/QUALIFICATIONS:
 High School Diploma or equivalent.
 Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
 Analytical and problem solving skills.
 Strong oral and written communication ability.

 Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.

RELATIONSHIPS
Reports to:Reports to Office Coordinator. All employees report to the company Administrator and Physician Partners.

Work Schedule: Varies, but typically Monday through Friday with working hours ranging from 7:00 a.m. to 7:00 p.m. Potential for Saturday work hours depending on location.Work shift hours vary depending on employment status, but generally are 8 hours in length.

FLSA Status: Non-exempt

WORKING CONDITIONS:
 Moderate physical activity (standing, bending, sitting, walking, pulling and lifting) for most of the work shift.
 Clean office environment.
 Potential exposure to body fluids with direct patient contact.
 Possible hazardous chemicals.