Emergency Service Manager

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!
Emergency Service Manager
The Emergency Service Manager will be working within our Emergency Services (Mitigation) Department, primarily responsible for ensuring the growth and development of the mitigation business, department, and staff.

Salary - $60,000-$80,000 Per Year + commissions!

• Medical, Dental, Vision & 401(k) benefits
• Paid Holiday, Vacation & Sick Days
• Company Cell Phone
• Paternity, Maternity and Adoption Leave
• Advancement Opportunities

RESPONSIBILITES:

• Management and delegation of Mitigation Department staff, including emergency services and contents
• Recruit, train and coach Mitigation Department staff and (Labor, Mitigation Crew Leaders and Coordinators)
• Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff
• Participate in the hiring process
• Approve hourly employees time cards on a weekly basis in Tsheets
• Conduct monthly staff meetings
• Use tools and reporting to budget and margin results (50%)
• Drive response and urgency
• Maintain morale and engagement
• Recruit vendors and subcontractors; ensure subcontractor compliance
• Responsible for Resource Management of the following:
  • Movement, care, and inventory of equipment in the warehouse and on jobsites
  • Tracking of assets (equipment)
  • Dispatching of Technicians
  • On Call Schedule
  • Vehicle Maintenance
  • Staffing needs
• Complete estimates for Mitigation losses
• Review estimates written by Mitigation Crew Leaders
• Communicate and negotiate with insurance carriers
• Maintain and create good relationship with insurance carriers and vendors
• Auditing of customer service complaints
• Manage and exceed expectations for job profit
• Ensure production meets the set Gross Profit goals
• Collection of payment from closed jobs
• Monitor and address safety issues and practice safety practices including proper PPE
• Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
• Marketing and sales of your companys services to current and potential client base, insurance carriers, and industry professionals
• Collect Accounts Receivable
• Attend industry related trainings
• All other duties as assigned

Competency Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Extensive knowledge of estimation software
• Extensive Knowledge of emergency services within the restoration industry
• Customer Service Skills
• Communication skills
• Administration skills
• Coaching and leadership skills
• Effective meeting skills
• Strategic Planning skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Salesforce, Contractor Connection, ADP, SharePoint, and One Drive
• Ability to create documents and invoices
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Ability to work independently
• Ability to coordinate multiple jobs within the same time frame
• Ability to oversee a staff of up to twenty employees
• Stress Management and Composure
• Maintain a level of confidentiality

Required Education and Experience:

• High School Diploma or GED required
• Strong customer service skills
• Two plus years experience in a Management or Leadership role within the Restoration Industry
• Five plus years experience within the Emergency Services Department within the Restoration Industry
• Experience with writing Emergency Services (Mitigation) estimates

Preferred Education and Experience:

• Associate Degree or bachelors Degree
• IICRC certifications
• 5+ years of industry experience

Physical Requirement

• Must be able to stay in a stationary position up to 50% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The person in this position needs to frequently move about clients properties to complete estimates and oversee completion of jobs
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers and staff over the phone and face to face
• Occasionally will lift up to 50lbs
• Ability to safely operate a company vehicle

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.