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$30K

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$62K

How much do emergency communication jobs pay per year?

As of Jun 25, 2026, the average yearly pay for emergency communication in the United States is $48,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Emergency Communication, and why are they important?

To thrive in Emergency Communication, you need strong decision-making abilities, clear verbal and written communication skills, and a foundational understanding of emergency protocols, typically supported by a high school diploma or relevant certifications like APCO or NENA. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and geographic information systems (GIS) is essential. Remaining calm under pressure, multitasking, and demonstrating empathy are standout soft skills in this role. These competencies ensure accurate information relay, effective coordination with first responders, and timely support for individuals in crisis situations.

What are some common challenges faced by professionals in Emergency Communication roles and how can they be managed?

Professionals in Emergency Communication often face high-pressure situations, including rapidly evolving emergencies and communicating with distressed callers. Managing stress, maintaining clear and calm communication, and quickly prioritizing tasks are essential skills. Working closely with first responders and dispatch teams, staying up-to-date with protocols, and participating in regular training can help address these challenges. Supportive team environments and access to counseling or stress management resources are also common ways organizations assist their staff.

What is the highest paid dispatcher?

The highest paid dispatchers are typically emergency communication dispatchers with extensive experience, specialized certifications, and working in high-demand areas or for large agencies. Salaries can reach over $70,000 annually, especially for supervisory or specialized roles such as tactical dispatchers or those with advanced training in emergency medical or fire services.

What are emergency communication jobs?

Emergency communication jobs involve managing and relaying information during crisis situations, such as natural disasters, accidents, or public safety threats. Professionals in this field, such as 911 dispatchers or emergency communication specialists, coordinate between the public, first responders, and relevant agencies to ensure accurate and timely information exchange. Their role is crucial for keeping communities safe, providing critical instructions, and facilitating efficient emergency response. These jobs require strong communication skills, the ability to remain calm under pressure, and proficiency with communication technology.

What jobs pay 2000 a day?

In emergency communication roles, high-paying positions such as senior emergency management directors or specialized crisis communication consultants can earn around $2,000 per day, especially with extensive experience, certifications, and in high-stakes environments. These roles often require advanced skills, security clearances, and the ability to work under pressure, typically in government agencies, large corporations, or consulting firms.

What qualifications do I need to be a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and often must pass a background check and a dispatcher training program. Some states or agencies may require certification or completion of emergency communication courses.

What is the highest paying job in emergency response?

The highest paying jobs in emergency response typically include emergency management directors and fire chiefs, with salaries often exceeding $100,000 annually. These roles require extensive experience, leadership skills, and often advanced certifications or degrees in emergency management or public safety.

What is the difference between Emergency Communication vs Emergency Dispatcher?

AspectEmergency CommunicationEmergency Dispatcher
Required CredentialsCPR certification, communication trainingCPR certification, dispatch training
Work EnvironmentCall centers, emergency response centersEmergency call centers, dispatch stations
Employer & IndustryPublic safety agencies, emergency servicesPolice, fire, EMS agencies
Common Search & ComparisonEmergency CommunicationEmergency Dispatcher

Emergency Communication involves managing and relaying information during emergencies, often focusing on communication systems and protocols. Emergency Dispatchers directly coordinate response units like police, fire, or EMS, dispatching personnel to incidents. While both roles require similar certifications and work in emergency response environments, Emergency Communication emphasizes communication systems, whereas Emergency Dispatchers focus on operational coordination.

More about Emergency Communication jobs
What cities are hiring for Emergency Communication jobs? Cities with the most Emergency Communication job openings:
What states have the most Emergency Communication jobs? States with the most job openings for Emergency Communication jobs include:
What job categories do people searching Emergency Communication jobs look for? The top searched job categories for Emergency Communication jobs are:
Emergency Communication jobs near you
Infographic showing various Emergency Communication job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,539 per year, or $23.3 per hour.

Emergency Communication Specialist

University System of New Hampshire

Durham, NH • On-site

$52K - $69K/yr

Full-time

Posted 5 days ago

University System Of New Hampshire rating

8.8

Company rating: 8.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

34th of 539 rated colleges and universities

Job description

Using independent judgment, emergency communications specialists make immediate, critical decisions that impact the life, health, and/or safety of faculty, staff, students, and members of the public. Within seconds, emergency communications specialists will determine which appropriate emergency responders will respond to situations and initiate that response. Emergency communications specialists are a lifeline to sworn and non-sworn police personnel as well as fire, emergency medical responders, and emergency management personnel. Candidates should have the ability to multi-task and maintain composure in stressful situations, should possess excellent oral and written communications skills, and have at least a working knowledge and understanding of computer functions and applications.

Duties/Responsibilities

  • As a multi-jurisdictional, 24-hour, year-round emergency and non-emergency and state-designated 911 emergency communications center, answers and screens incoming telephone calls from victims, witnesses, suspects, staff, students, parents, members of the public, local law enforcement agencies, and other government and non-government entities. Evaluates phone calls in a timely manner, accurately questioning callers to elicit information necessary to establish the location, nature, degree of severity, priority, and any responder safety risks. Ability to manage stressful situations and maintain composure under pressure, and effectively communicating and ability to de-escalate tense situations. Experience in problem-solving under pressure, utilizing strong analytical and decision-making skills. Respond to phone, text, e-mail, and walk-in requests from the public and serve as a resource to the public for community services and referrals. Answer calls for assistance on our Durham, Manchester and Concord campuses. Operate multi-channel two-way radio consoles to both monitor and facilitate communications between law enforcement, campus service/security officers, fire, medical, emergency management, parking and transportation services, and USNH institutions. Monitors simultaneous transmissions from multiple frequencies while accurately keeping a record of times and pertinent transmissions. Emergency communications specialists must conduct themselves in a professional and appropriate manner in accordance with UNH/USNH and police department policy and mission. (50%)
  • Prepare and send emergency notifications to the campus communities regarding Clery's reportable crimes, in-progress threats, and severe impending weather, traffic advisories, or any other hazardous situation. Makes campus-wide notifications for campus closures related to weather events or other urgent situations using RAVE Mobile Safety application. Activates the Whelen Outdoor siren system as appropriate. Monitors panic/burglar alarms, fire alarms, service alarms, and temperature alarms for all UNH-owned or leased property, and other USNH institutions as requested. Participates and assists in investigations by utilizing surveillance cameras, open-source social media databases, and other resources to identify suspects, victims, and witnesses. Summarizes information for broadcasting using clear, concise, and appropriate language in an organized, complete and accurate manner. (20%)
  • Confidentially handles sensitive and legally protected information. Queries National Crime Information Center (NCIC), Department of Motor Vehicles (DMV), National Law Enforcement Telecommunications System (NLETS) and other local, state, and national computer databases to determine the status of vehicles, persons, and property, and determine the existence of wants and warrants; accesses computer systems to provide information to and request information from other agencies. Validates criminal history, warrant, and article entries of colleagues in accordance with Criminal Justice Information Services (CJIS) security policy. Accurately track, monitor, and document sworn and civilian personnel movement, activities, and status in the Computer Aided Dispatch (CAD) software. Performs informational searches in the public safety CAD system and other public safety-sensitive, PII sensitive, and public databases upon request. Access to these systems requires trainings and certifications, as well as continuing education and testing to maintain certifications. (20%)
  • Facilitate and document non-emergency requests for assistance from the public. Maintain up-to-date information regarding campus and non-campus events that may impact resources, traffic, and/or normal activity. Serves as the main point-of-contact after-hours and on weekends, and campus closures for all university-related inquires. Keeps abreast and complies with all Communications Center guidelines, directives, announcements, special orders, policies, and procedures. (10%)

Requirements

Minimum Acceptable Education & Experience:

  • High School Diploma or equivalent.

Required Licenses & Certifications:

  • Must possess a valid driver's license.

Knowledge, Skills & Abilities:

  • Knowledge of Federal/State/County/Municipal or Campus Law Enforcement Agency public safety communication center policies, practices, technology and methodology.
  • Knowledge of map, chart, diagram, blueprint reading.
  • Involves organizing and operating multiple advanced technology and software applications with a high-level of efficiency, accuracy, pressure and extreme stress to effectively make sound decisions while handling multiple and differing tasks simultaneously.
  • Demonstrated ability to react responsively in emergency situations.
  • Excellent oral and written communication skills.
  • Computer handling, typing/keyboarding
  • Ability to multi-task to a high degree of efficiency and prioritization using multiple forms of technology including multiple computers, phones, radios and/or security & fire alarm monitoring systems simultaneously.
  • Strong communications skills with the ability to read, write and comprehend the English language, including correct spelling and grammar.
  • Ability to take direction and follow oral and written instructions.
  • Ability to deal tactfully and professionally with others.

Other Requirements:

  • No criminal record other than minor motor vehicle violations.
  • No credibility issues that would impact testimony in court, civil or administrative hearings.
  • Must successfully complete a written examination, interview(s), background investigation, psychological & polygraph examinations, as well as medical exam to include hearing, sight, speech, and sufficient strength and physical dexterity to perform duties and responsibilities of the job.

Preferred Qualifications:

  • State Police Online Telecommunications (SPOTS) Certification
  • CJIS Security Training
  • ICS100 and ICS200

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

  • Resume/CV
  • Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$18.39 - $30.27

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Durham

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