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Emergency Communication Jobs (NOW HIRING)

CARFAX

$62K - $131K/yr

Strategic Acquisition Manager- Emergency Communication Center with Carfax for Police Isn't it time you bragged about where you work? At CARFAX, we do this every day. We pride ourselves on being ...

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Emergency Communication information

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$30K

$48.5K

$62K

How much do emergency communication jobs pay per year?

As of Aug 12, 2026, the average yearly pay for emergency communication in the United States is $48,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in emergency communication?

To thrive in Emergency Communication, you need strong decision-making abilities, clear verbal and written communication skills, and a foundational understanding of emergency protocols, typically supported by a high school diploma or relevant certifications like APCO or NENA. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and geographic information systems (GIS) is essential. Remaining calm under pressure, multitasking, and demonstrating empathy are standout soft skills in this role. These competencies ensure accurate information relay, effective coordination with first responders, and timely support for individuals in crisis situations.

What are some common challenges faced by professionals in emergency communication roles and how can they be managed?

Professionals in Emergency Communication often face high-pressure situations, including rapidly evolving emergencies and communicating with distressed callers. Managing stress, maintaining clear and calm communication, and quickly prioritizing tasks are essential skills. Working closely with first responders and dispatch teams, staying up-to-date with protocols, and participating in regular training can help address these challenges. Supportive team environments and access to counseling or stress management resources are also common ways organizations assist their staff.

What is emergency communication?

Emergency communication jobs involve managing and relaying information during crisis situations, such as natural disasters, accidents, or public safety threats. Professionals in this field, such as 911 dispatchers or emergency communication specialists, coordinate between the public, first responders, and relevant agencies to ensure accurate and timely information exchange. Their role is crucial for keeping communities safe, providing critical instructions, and facilitating efficient emergency response. These jobs require strong communication skills, the ability to remain calm under pressure, and proficiency with communication technology.

What is the difference between Emergency Communication vs Emergency Dispatcher?

AspectEmergency CommunicationEmergency Dispatcher
Required CredentialsCPR certification, communication trainingCPR certification, dispatch training
Work EnvironmentCall centers, emergency response centersEmergency call centers, dispatch stations
Employer & IndustryPublic safety agencies, emergency servicesPolice, fire, EMS agencies
Common Search & ComparisonEmergency CommunicationEmergency Dispatcher

Emergency Communication involves managing and relaying information during emergencies, often focusing on communication systems and protocols. Emergency Dispatchers directly coordinate response units like police, fire, or EMS, dispatching personnel to incidents. While both roles require similar certifications and work in emergency response environments, Emergency Communication emphasizes communication systems, whereas Emergency Dispatchers focus on operational coordination.

More about Emergency Communication jobs
What cities are hiring for Emergency Communication jobs? Cities with the most Emergency Communication job openings:
What states have the most Emergency Communication jobs? States with the most job openings for Emergency Communication jobs include:
Emergency Communication jobs near you
Infographic showing various Emergency Communication job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,539 per year, or $23.3 per hour.

Strategic Acquisition Manager- Emergency Communication Center

CARFAX

Manhattan, NY

$62K - $131K/yr

Full-time

Retirement

Posted 12 days ago

Job description

Join Team CARFAX as the Northeast U.S. Strategic Acquisition Manager- Emergency Communication Center with Carfax for Police
 

Isn't it time you bragged about where you work? At CARFAX, we do this every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day work week continues in Summer 2026!
 

As a Strategic Acquisition Manager - ECC, you will drive acquisition of unique data from Regional and Agency-owned Emergency Communication Centers and Police Agencies in an assigned territory by communicating the value and benefits of our driver exchange applications especially designed for dispatch centers and traffic officers. This role will develop and manage high level relationships to positively contribute and deliver crash report data collected from both non-emergency and standard accident events.  

What you'll be doing:   

  • Actively promote the CARFAX Police Dispatch solution (DeX and DeX9-1-1) into new and existing partner accounts by promoting the high value service it provides to the community while allowing local law enforcement to redeploy their resources to higher priority calls.  
  • Develop key contacts and relationships with high level members of the law enforcement community and emergency communication centers.  
  • Develop strategic plans to meet and exceed CARFAX for Police goals and metrics. 
  • Work closely in a team environment to increase opportunities for partner agency contribution of crash report data. .

What we're looking for:   

  • 7 plus years professional solution selling software or direct experience working in law enforcement or emergency communication centers.  
  • Experience with workforce automation applications, (SalesForce.com and Microsoft Office, Zoom, Teams, Concur, Xactly) 
  • Experience presenting and demonstrating solutions to large and small audiences.  
  • Experience selling benefits to many different levels of stakeholders. 
  • Experience working independently, managing and prioritizing multiple tasks required to move the sales cycles to close  
  • Must reside in the Northeast US and be willing to travel up to 75% of the time 
  • Must be goal oriented, results focused and able to succeed in a metrics driven environment. Hunter mentality.  

What’s in it for you:   

  • Competitive compensation, benefits and generous time-off policies 
  • 4-Day summer work weeks and a winter holiday break 
  • 401(k) 
  • Annual bonus program 
  • Casual, dog-friendly, and innovative office spaces
  • For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it:   

  • 13x VA Best Places to Work
  • 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
  • 9x Washingtonian Great Place to Work 
  • 5x USA Today Top Workplaces
  • 5x St. Louis Post-Dispatch Best Places to Work 

The anticipated base salary range for this position is $62,500 to $131,500 annually. Final base salary for this role will be based on geographical location as well as experience and qualifications. In addition, this role is eligible for performance-based commissions.

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