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Emergency Communication information

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$11

$29

$74

How much do emergency communication jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for emergency communication in Alberta is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $33.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in emergency communication?

To thrive in Emergency Communication, you need strong decision-making abilities, clear verbal and written communication skills, and a foundational understanding of emergency protocols, typically supported by a high school diploma or relevant certifications like APCO or NENA. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and geographic information systems (GIS) is essential. Remaining calm under pressure, multitasking, and demonstrating empathy are standout soft skills in this role. These competencies ensure accurate information relay, effective coordination with first responders, and timely support for individuals in crisis situations.

What are some common challenges faced by professionals in emergency communication roles and how can they be managed?

Professionals in Emergency Communication often face high-pressure situations, including rapidly evolving emergencies and communicating with distressed callers. Managing stress, maintaining clear and calm communication, and quickly prioritizing tasks are essential skills. Working closely with first responders and dispatch teams, staying up-to-date with protocols, and participating in regular training can help address these challenges. Supportive team environments and access to counseling or stress management resources are also common ways organizations assist their staff.

What is emergency communication?

Emergency communication jobs involve managing and relaying information during crisis situations, such as natural disasters, accidents, or public safety threats. Professionals in this field, such as 911 dispatchers or emergency communication specialists, coordinate between the public, first responders, and relevant agencies to ensure accurate and timely information exchange. Their role is crucial for keeping communities safe, providing critical instructions, and facilitating efficient emergency response. These jobs require strong communication skills, the ability to remain calm under pressure, and proficiency with communication technology.

What is the difference between Emergency Communication vs Emergency Dispatcher?

AspectEmergency CommunicationEmergency Dispatcher
Required CredentialsCPR certification, communication trainingCPR certification, dispatch training
Work EnvironmentCall centers, emergency response centersEmergency call centers, dispatch stations
Employer & IndustryPublic safety agencies, emergency servicesPolice, fire, EMS agencies
Common Search & ComparisonEmergency CommunicationEmergency Dispatcher

Emergency Communication involves managing and relaying information during emergencies, often focusing on communication systems and protocols. Emergency Dispatchers directly coordinate response units like police, fire, or EMS, dispatching personnel to incidents. While both roles require similar certifications and work in emergency response environments, Emergency Communication emphasizes communication systems, whereas Emergency Dispatchers focus on operational coordination.

Emergency Communication jobs near you
Infographic showing various Emergency Communication job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,144 per year, or $29.4 per hour.

Emergency Communication Officer

Lakeland HR Solutions

Bonnyville, AB

CA$29.27 - CA$38.47/hr

Full-time

Re-posted 12 days ago

Job description

Do you have a powerful desire to make a difference in your community and the lives of others? Do you enjoy a fast-paced, dynamic environment?
Bonnyville Regional Fire Authority (BRFA) is seeking a Full-Time, permanent, Emergency Communication Officer. BRFA offers a supportive, respectful, and enjoyable workplace that drives personal and professional growth.


Core Duties and Responsibilities:

1. Emergency Call Handling

  • Receive, evaluate, and prioritize emergency and non-emergency calls for service.
  • Obtain critical information from callers to determine the nature, location, and urgency of the incident.
  • Provide pre-arrival instructions as required, including safety advice in line with protocols.

2. Dispatching Emergency Services

  • Dispatch appropriate fire, community peace officers and other emergency units using radio, computer-aided dispatch (CAD), and other technologies.
  • Coordinate and monitor response units, updating responding personnel with relevant, real-time information.
  • Maintain contact with field units to ensure responder safety and support operational effectiveness.

3. Information and Data Management

  • Accurately document all communications and actions taken in the CAD system and associated records.
  • Access, input, and retrieve data from multiple databases, including RMS (Records Management System), GIS, and other public safety information systems.
  • Maintain situational awareness across multiple jurisdictions and update incident status as needed.

4. Public Safety Support

  • Liaise with emergency service agencies, utilities, transportation, hospitals, and other stakeholders during incidents.

Core Skills:

  • Clear verbal and professional written communication; ability to actively listen to distressed callers.

  • Critical thinking to assess situations and prioritize urgent resources under evolving conditions.

  • Ability to efficiently operate software, multiline phone systems, emergency radios, and GIS/mapping tools.

  • Ability to remain calm, compassionate, and controlled during intense situations.

  • Strong attention to detail while managing simultaneous conversations, data entry, and workflows.

  • Team player who adapts quickly to changing protocols, technology, and operational demands.

  • Ability to follow operational dispatch algorithms and strict privacy regulations.

Requirements:

  • Grade 12 diploma or equivalent.
  • Ability to provide Criminal Record Check.
Hours of Work:
  • 12-hour, day and night shifts

Wages:

  • Range from $29.27 - 38.47.

Interested applicants are invited to submit their résumé and cover letter to: info@brfa.ca. *Please note that only those selected for an interview will be contacted.