Building Automation Service Coordinator

Come join a team that has been in business for 37+ years! 

We take great pride in our exceptional reputation as well as our loyal employees.

We offer a solid benefit package, competitive salaries and paid employee events 2-3 times annually.

We are transparent with our teams regarding the direction of the company and our goals as an organization.  

We invest in our people and training and are looking for those who can think outside the box and want to grow with our company.

If this sounds like you, keep on reading!

POSITION SUMMARY:  As the first point of contact for customer in relation to service calls and preventative maintenance, this requires a critical thinker and self-starter.  This position is the “right hand” of the service manager and requires an organized and methodical mindset.  Candidates should also be comfortable working with minimal supervision and possess a strong work ethic and team mindset.  

Duties and Responsibilities:  First point of contact for customers (internal & external) requesting remote support, service, repairs and preventative maintenance, 

• Collaborate with the Service Manager to prioritize and coordinate visits/technicians and remote support/access and see process through until dispatch is completed.

• Opening and dispatching of service call work orders, rescheduling returns as needed and publishing of schedule to internal teams.
• Ownership of warranty status from close of project until end of warranty period along with all warranty agreement entries and any equipment and data collection required.
• Ownership of full preventative maintenance process as per established SOPs

• • Initial drafting
  • Entry into maintenance software
  • Visit scheduling
  • Monthly invoicing
  • Annual renewal cost analysis and processing
  • Keeping customers and management informed throughout the process

• Perform various monthly reporting duties and provide to appropriate personnel
• Review of vendor invoices related to contracts, repairs and service calls, and monthly review and remedy of open PO report
• Digital file management in web-based Operix service software including, but not limited to, site notifications, maintenance forms, spreadsheets and PM scope documents as required
• Manage asset (equipment) entries and updates as pertaining to contract equipment and system requirements.
• Complete all service invoicing, weekly, upon completion of management review.
• Manage tax exempt certificates from customers and to vendors as required
• Obtain and issue certificates of insurance as requested
• Provide support to departmental staff with research and various administrative tasks, as assigned
• Point of contact for material warranty issues, RMA coordination and tracking of credit receipt
• Suggest ways to improve efficiency within the department or throughout the company.
• Acting as a link between the company and clients
• Initial handling of customers and client complaints and/or questions

Requirements and Qualifications:

• Ability to utilize judgment to make decisions, independently.

• High energy level to handle dynamic, evolving, and fast-paced workload.
• Initiative; self-motivated (driven), self-starter.
• Skillful listener, with excellent communication, interpersonal, and customer service skills.

• High School diploma or GED equivalent
• 2+ years as Building Automation dispatcher or similar position preferred
• Strong attention to detail

• Aptitude to learn quickly
• Must have heavy call volume experience
• Superior organizational and analytical skills
• Excellent customer service skills & strong customer service attitude

• Ability to multi-task and prioritize work responsibilities.

• Ability to work collaboratively as a team with minimal supervision
• Ability to meet deadlines
• Excellent interpersonal skills, oral and written, with the ability to interact with all types of customers, both internal and external
• Able to plan and schedule work rather than just react.
• Strong computer skills/literacy with a good knowledge of Microsoft Office.  Timberline/Sage 300 experience preferred
• Embrace change in processes as the company continues to grow.

Working Conditions:                                                                                                                                                                        

Position is primarily office based, but the ability to be on ones feet and make site visits is a plus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities associated with the job.

This role is full time and in-office and does not offer remote work  (as we have a highly collaborative environment that works as a team)

Hours are typically 8AM - 5PM

We are a drug free company and require all employees to pass a drug test prior to beginning employment

Company Benefits:

• Competitive Industry Salary based on experience 
• Paid Vacation Days
• Paid Sick Days
• Paid Holidays
• Health Care (contributory)
• Dental Plan (employer paid)
• Vision Insurance
• 401K Matching
• Pretax Flexible spending account (FSA)
  
• On the job training and mentorship
• Employee Referral Program
• Company Events