Bilingual Customer Service Agent (Spanish/English)

Cascade FinTech is looking for EXPERIENCED Part-Time and Full-Time Happy people to join our growing team at Cascade Financial Technology Corp, where our goal is to provide world-class customer service to our prepaid cardholders. So, if you are a happy, pleasant, helpful and an overall positive person, this may be the job for you!

Office Hours 24/7/365 including weekends - In-Office Position (not remote).

(Training is morning business hours)

Experienced - Ability and comfortable to work independently for shifts at the office.

This is small, rapidly growing office/ small call center environment, no face to face with customers. No sales. As we are a young company, there is a lot of opportunity for growth. www.CascadeFinTech.com

We assist account holders via Phone Calls, Chat Messaging and Emails with requests such as a profile change, transaction dispute, login trouble, etc.

Job Requirements:

• Bilingual (Spanish/English) - able to read, write and speak both English and "business" Spanish proficiently.
• Commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and written.
• Have a "thick skin" and be willing and able to handle complaints and unpleasant customers.
• Have a pleasant, patient and friendly attitude.
• Strong decision-making and analytical abilities.
• Fluent English both spoken and written.
• Fast typing skills a plus. Minimum 35wpm
• You must be able to pass a background check.
• High School Diploma, GED, or equivalent certification.
• Experience in an office setting, customer interaction, call center or office customer service setting is preferred. 2+ years experience.

Job Type: Full-time

Benefits:

• Paid Training
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Stock Options
• 401K

Next Steps:

If you feel that you are a good fit, please complete a brief assessment. We recommend completing the assessment in a quiet area where you will not be interrupted using a computer (can also be completed using a smart phone).

Here is a link (you may need to copy and paste):
https://www.ondemandassessment.com/link/index/JB-76875F7CF?u=108908

While not all of our candidates will be given the opportunity to complete all phases of our hiring process, the following are the standard steps we take:
1. Submit Resume and Cover Letter
2. Complete Pre-employment Assessment
3. Brief Phone Interview
4. 1-2 In-Person Interviews
5. Offer Letter & Background Check and Credit Check

Our Vision

We Power What FinTech Innovators Imagine.

Our Mission

Our mission is to empower our clients to launch the most innovative and inclusive payment products and services in the world. We will enable our clients to get their products into the market quickly with high quality and easy-to-use API’s, mobile-first web designs, and smartphone applications. We will provide innovative technology through the Cascade Cloud and deliver best-in-class client services with a sense of warmth, individual pride, and company spirit.

Our Values

• Accountability: Follow Up and Follow Through in everything we do.
• Quality: To go above and beyond, never compromising on quality, by continuously developing robust and secure products and services.
• Innovation: To leverage collective genius to empower innovation in everything we do.
• Service: To be obsessed with delivering success by best understanding and satisfying the needs of our clients.
• Integrity: To be honest, transparent and committed to doing what is best for our clients and our company.
• Teamwork: Foster collaboration to achieve greatness and personal growth.
• Happiness: Paying for what you want should be easy. We view our role as not only making payment technology secure, easy, and accessible for our clients, but in helping their customers get what they want when they want it. In short, we want to make everyone who comes in contact with our products and services happy...Every. Single. Time