Bus & Truck Center Service Advisor

Service Advisor

i.g. Burton Bus and Truck Center is searching for an experienced Service Advisor who is motivated to excel and serious about a career in the truck and transportation industry. If you have automotive or truck experience and are passionate about customer service, this opportunity is for you! This is a challenging position which requires the ability to multi-task at a fast pace, attention to detail, and strong communication skills.

Job Responsibilities

• Answer phones and greet service customers in a pleasant and professional manner
• Handle phone inquiries and schedule appointments for service customers
• Help identify a mechanical problem by questioning the customer
• Provide a complete and accurate written cost estimate for labor and parts.
• Check on progress of repairs throughout the day. Contact customers regarding any changes in the estimate or promised time and get proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed, and additional work and authorization is noted.
• Close repair order as appropriate and collect payment for all repair orders
• Maintain high customer satisfaction standards.
• Maintains a high level of knowledge for all Blue Bird and related manufacturer warranty coverage, campaigns, TSB's, and product concerns.

Qualifications / Experience

2 to 4 years of related experience. Current or former technicians are encouraged to apply. You must have exceptional communication, computer and typing skills. Familiarity with Excel and Word is preferred.

Benefits

In addition to career-long personal development, we offer a number of benefits, including:

• Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Vacation
• 401K
• Paid Holidays

About our Dealership:

Since 1908, i.g. Burton Auto Group has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business. For more than 110 years, our success has been based on the success of our employees. Therefore, we are always looking to hire the best of the best. Our growth and continued history depends on it. If you want a career for a lifetime, we want you. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.