Pharmacy Technician - Patient Navigator

SHIFT: Monday - Friday 9am - 6pm

SALARY RANGE: $19 - $21 HOURLY

A Pharmacy Patient Advocate working under the supervision of a technician supervisor and pharmacist will perform the function of coordination of benefits, pharmacy order scheduling, and reimbursement. As a Pharmacy Patient Advocate, you will eliminate barriers relating to medication access, act as the liaison between patients, medical providers, manufacturer hub programs, payers, and pharmacy staff. Patient Advocates work toward facilitating prior authorization, financial assistance, and a positive patient experience obtaining specialty medications.

PRINCIPLE RESPONSIBILITIES (include but are not limited to):

• Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
• Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
• Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
• Perform benefit investigations and coordination of benefits
• Coordinating timely and accurate medication delivery with members and providers
• Using operating systems and other tools to assist in managing medication adherence /reimbursement services
• Directing all clinical inquiries and clinical concerns to a pharmacist
• Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
• Maintain patient/member confidentiality and HIPAA compliance at all times

REQUIREMENTS:

• High school diploma or GED is required
• Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting
• Florida Pharmacy Technician Registration required
• Prior authorization experience required
• Specialty Pharmacy experience preferred
• Benefit investigation experience preferred
• Excellent communication skills
• Basic computation skills
• Strong knowledge of medical and pharmacy terminology
• Knowledge of Microsoft Office or Google Suite
• Spanish speaking preferred
• RMA, CMA preferred, not required

PHYSICAL DEMANDS:

• Ability to sit for a minimum of (7) hours
• Ability to lift and/or move up to 20lbs
• Ability to multitask

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at (678) 248-4755 or email us at HR@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.