Service Coordinator
Imagine Staffing Technology
Tonawanda, NY
Service Coordinator
Imagine Staffing Technology
Tonawanda, NY
Expired: 26 days ago
Applications are no longer accepted.
- Full-Time
Job Description
Company Info
Job Description
Are you passionate about making a tangible difference in people's lives? Are you adept at coordinating services with a keen eye for detail and a heart for helping others? Look no further! Our client is seeking a dedicated and dynamic Service Coordinator to join them in their mission to enhance the lives of their clients. As a Service Coordinator with them, you'll have the opportunity to collaborate closely with clients, assess their needs, and coordinate resources to ensure they receive the support they deserve. With a focus on empathy, organization, and effective communication, you'll play a pivotal role in orchestrating services that positively impact individuals and communities. If you're ready to be part of a team that values compassion, innovation, and making a meaningful difference, we invite you to apply and embark on a rewarding journey with them.
Job Profile
Job Title
Service Coordinator
Location
Buffalo, NY
Hire Type
Direct Hire
Hourly
$45k - $ 55k
Work Model
Onsite
Contact Phone
(716)-256-1289
Contact Email
adugenske@imaginestaffing.net
Nature & Scope:
Positional Overview
Are you passionate about making a tangible difference in people's lives? Are you adept at coordinating services with a keen eye for detail and a heart for helping others? Look no further! Our client is seeking a dedicated and dynamic Service Coordinator to join them in their mission to enhance the lives of their clients. As a Service Coordinator with them, you'll have the opportunity to collaborate closely with clients, assess their needs, and coordinate resources to ensure they receive the support they deserve. With a focus on empathy, organization, and effective communication, you'll play a pivotal role in orchestrating services that positively impact individuals and communities. If you're ready to be part of a team that values compassion, innovation, and making a meaningful difference, we invite you to apply and embark on a rewarding journey with them.
Top of Form
Role & Responsibility:
Tasks That Will Lead To Your Success
- Timely and professionally handle field service calls and issues arising from the field service visits.
- Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms.
- Assists customers with equipment and field service-related problems and offers economic solutions.
- Assists with warranty returns and resolution by creating Warranty Return Authorizations.
- Works closely with L1/L2 Technical Support, QA, Sales, Logistics in cross-functional teams
- Helps create and maintain role related workflows.
- Maintains weekly, monthly, and annual habits as scheduled.
Skills & Experience:
Qualifications That Will Help You Thrive
- Two to five years experience in a fast-paced service or customer service type environment is a necessity. HVAC experience would be an asset
- Strong PC skills, especially Word, Excel are a must
- Strong communication skills, both verbal and written are required
- Maintain customer service relationship through customer phone support
- Initiate Service Warranty claims for processing through the service management system
- Assist in the handling of the returned goods process
- Create and maintain service information in the company enterprise database
- Ability to think clearly and logically, analyze and problem solve
- English and French oral and written communication skills would be an asset
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