Sr Network Operation Engineer - Service Delivery Management

Job Title: Sr. Network Operation Engineer Service Delivery Management

Location: Plano, Texas

Job Description
Summary:
Sr. Network Operation Engineer will need to manage all aspects of the network operations including vendors and partners to achieve goals on network operation services with an enthusiastic willingness to contribute. The Sr. Network Operation Engineer must have rich experience managing enterprise networks, architecture design, implementation, migration, and operation management, which may involve the following technologies: LAN, WAN, Wireless, Network Security, Audio Visual, Voice systems, Server/Storage/Backup systems, etc.

Essential Functions:
Ensure that all service deliverables are clearly defined and communicated internally and externally.
Serve as an escalation point to resolve network operation issues and coordinate resolution of high impact issues.
Take over network operation supports fully from network implementation team after the cutover/change of new network environment.
Take ownership of network service delivery and be responsible for providing excellent network operation services to customers and achieving the organization's goals.
Review service level reports to identify service exceptions, failures, gaps, trends and recommend medium to long term solutions.
Coordinate service delivery functions with operational activities, resources, and processes that provide support for troubleshooting, maintenance, provisioning, and technical assistance.
Have the authority to make quick decisions to resolve customer issues and work with various teams to identify issues and implement measures from a network service delivery perspective.
Create trouble report and route cause analysis in the event of major outages.
Leads defined and regular reporting sessions to meet performance targets.
Responsible for providing a reporting support platform for services that enhance customer operations.
Keep management informed of project progress and problems, particularly as needed to change in schedule, resources, and scopes.
Maintain a positive working environment. Maintain and encourage high ethical and moral standards among the team members.
Works closely with the users and technology workstreams to identify requirements.
Prepares cost estimates for staff resources, vendors, consultants, hardware, and service costs (i.e. WAN, Internet, voice circuits, etc.)
Manage issues, risks, change controls, and status reporting.
Communicates project status regularly to the management and project stakeholders.
Provide decision support for project sponsors, decision-makers, and stakeholders involved in network operation management.

Minimum Qualifications and Competencies:

7+ years of hands-on work within large-scale enterprise networking environments.
Fundamentals of Networking and demonstrated experience supporting large-scale enterprise network environments.
Good level understanding of TCP/IP routing and switching, along with network design best practices (CCNP Level)
Good level understanding of dynamic routing (OSPF, EIGRP, BGP, etc.), Network Security (Firewall, NAC, etc.), Switching topologies on both Wired/Wireless networks, and Cloud/Virtual networking. (CCNP Level)
Ability to interface with business areas and effectively translate business needs into technology-based business solutions.
Strong customer service orientation.
Having strong passion to improve technical/non-technical knowledge/skills in order to fulfill customers' expectations.
Strong leadership, coaching, behavioral reinforcement
Strong organization and analytic skills
Excellent problem-solving skills
Strong collaboration and relationship management skills
Excellent Microsoft Office skills, including the products and web-based business applications.