Car Rental Location Manager

AVIS Airport Manager / City Manager

5 Star Car Rental, Inc. is a high energy workplace where things move forward every day. Avis is a global leader in the travel services industry operating the most recognized brands in the vehicle rental business. We are customer-led, service-driven, and offer a friendly and collaborative work environment.

As an Airport Car Rental Manager, you will manage all activities and personnel at an airport related to servicing of customers at the rental counter in arranging for the rental of vehicles, the selling of incremental counter products to customers, and the cleaning and preparation of returned vehicles for the next rental. The Airport Manager has oversight of all personnel. You will also oversee the shuttling of customer’s vehicle to and from the delivery location for certain Avis accounts, manage plans and implements staffing schedules based on business demands and transaction levels. You will ensure that customer complaints are handled and resolved in a timely, effective manner. Airport Managers comply with all company policies including HR Department policies for their location staff, document employee complaints and issues related to your location including disciplinary actions for location employees when policies are not followed. Airport Managers also recognize and reward employees at all levels and across all job functions for a job well done. This position is Full-Time.

 Please respond to the prescreen survey and follow up emails.

Required Knowledge, Skills and Abilities

-Working Knowledge of P&L

• Strong decision-making ability and independent judgement to establish operational plans within operational guidelines and in support of the business plan.
• Strong analytical and math skills. Must be able to review numerous reports and other sources of data to determine the best course of action.
• Excellent management skills. Must be able to provide direction and support to a number of staff members.
• Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to a variety of audiences, including staff, operations management, independent contractors, and vendors.
• Very strong organization and administration skills to ensure day to day smooth operation with detailed, accurate record keeping.
• Strong time-management and multi-tasking skills with the capability to determine priorities in a fast paced, changing environment.
• Strong customer service skills. Must be able to provide good customer service directly to customers, and prioritize operations based on customer rental needs.
• Strong problem-solving skills and results-driven orientation. Ability to demonstrate the drive to achieve results and continuous improvement. Ability to manage performance of staff to drive location results. Train and develop all levels of staff.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook Mail.
• Working knowledge of vehicle cleaning guidelines. Able to read and understand Safety Data Sheets for wash chemicals used. Assist or schedule service agents for shifts. 
• Knowledge of vehicle damage documentation and property damage claim resolution.
• Occasional travel

Compensation & Benefits:

• Competitive Salary with Monthly Bonus/Commission                                     
• Medical, Life, Flex Spending Account, 401K
• Paid Vacations, Sick Leave, Car Rental Discounts, Ford Motor Company Incentives

If you are motivated and dependable with a proven track record of success in a customer care environment, then we can put your career on the map.

A valid driver’s license is required for all positions.

5 Star Car Rental, Inc is an equal opportunity employer.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs required.