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Car Rental Customer Service Jobs (NOW HIRING)

Budget Rent a Car of Kansas City, Omaha, Wichita, and Memphis

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Rental Car Customer Service Representative

Overland Park, KS · On-site

$16 - $20/hr

If you're a service-driven professional who takes pride in creating great customer experiences, we encourage you to apply! Company Description Budget Car and Truck Rental is the largest car rental ...

Jeff DAmbrosio Auto Group

Car Rental Manager

Downingtown, PA · On-site

$17.75 - $23.75/hr

Car Rental Manager Jeff D'Ambrosio Auto Group is seeking a dedicated and experienced Car Rental ... Lead and train rental staff to deliver excellent customer service and meet company standards.

Grateful Heart Inc

Car Rental Agent

Danbury, CT

$17 - $18/hr

Join Grateful Heart Inc. as a Car Rental Agent in Yonkers, NY, where you will be the friendly face ... This role offers a dynamic environment where you can showcase your customer service skills and ...

Grateful Heart Inc

Car Rental Agent

Danbury, CT · On-site

$17 - $18/hr

Join Grateful Heart Inc. as a Car Rental Agent in Yonkers, NY, where you will be the friendly face ... This role offers a dynamic environment where you can showcase your customer service skills and ...

Grateful Heart Inc

Car Rental Agent

Danbury, CT

$17 - $18/hr

Join Grateful Heart Inc. as a Car Rental Agent in Yonkers, NY, where you will be the friendly face ... This role offers a dynamic environment where you can showcase your customer service skills and ...

Budget Rent a Car

Car Rental Agent

Murray, UT · On-site

$18/hr

This role combines customer service, vehicle coordination, and sales support. The ideal candidate ... Previous experience in sales, customer service, retail, hospitality, or within the car rental ...

Jeff D'Ambrosio Auto Group

Car Rental Manager

Downingtown, PA · On-site

$17.75 - $23.75/hr

Lead and train rental staff to deliver excellent customer service and meet company standards ... Proven experience in car rental management or a similar leadership role within the automotive ...

Jeff D'Ambrosio Auto Group

Car Rental Manager

Downingtown, PA · On-site

$17.75 - $23.75/hr

Lead and train rental staff to deliver excellent customer service and meet company standards ... Proven experience in car rental management or a similar leadership role within the automotive ...

Jeff D'Ambrosio Auto Group

Car Rental Manager

Downingtown, PA · On-site

$17.75 - $23.75/hr

Lead and train rental staff to deliver excellent customer service and meet company standards ... Proven experience in car rental management or a similar leadership role within the automotive ...

Budget Rent A Car of Utah

Car Rental Agent

Murray, UT · On-site

$15 - $18/hr

This role combines customer service, vehicle coordination, and sales support. The ideal candidate ... Previous experience in sales, customer service, retail, hospitality, or within the car rental ...

CSYG INC AVIS CAR RENTAL

Car Rental Agent

Buford, GA

$17/hr

In this role, you will play a crucial part in providing exceptional customer service and facilitating vehicle rentals, contributing to our mission of being the best vehicle rental company in the ...

Budget Rent A Car

Car Rental Clerk

Kenai, AK

$20/hr

Discounts on parts, service and vehicle purchases for you and your immediate family * Medical ... Accident and Illness supplemental plans Job duties include determining customer needs by speaking ...

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Car Rental Customer Service information

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How much do car rental customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for car rental customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Car Rental Customer Service Representative, and why are they important?

To thrive as a Car Rental Customer Service Representative, you need strong customer service abilities, attention to detail, and familiarity with rental policies—often supported by a high school diploma or equivalent. Proficiency with reservation management systems, point-of-sale software, and basic office equipment is typically required. Excellent communication, problem-solving, and multitasking skills help you stand out in handling diverse customer needs and resolving issues efficiently. These skills are crucial for delivering a positive rental experience, maintaining company reputation, and ensuring smooth daily operations.

What is the difference between Car Rental Customer Service vs Car Rental Reservation Agent?

AspectCar Rental Customer ServiceCar Rental Reservation Agent
Primary RoleAssisting customers with rentals, resolving issues, and providing support during the rental processHandling reservation bookings, managing customer inquiries related to reservations, and scheduling rentals
Required SkillsCustomer service, communication, problem-solvingCustomer service, booking systems, attention to detail
Work EnvironmentOn-site at rental locations, interacting directly with customersOn-site or call center, focusing on reservation management
Common EmployerCar rental companies, rental agenciesCar rental companies, travel agencies

While both roles involve customer interaction within the car rental industry, Car Rental Customer Service focuses on assisting customers during and after their rental, resolving issues, and providing support. In contrast, Car Rental Reservation Agents primarily handle booking processes and manage reservations. Both roles require strong customer service skills, but their daily tasks and focus areas differ.

What are car rental customer service representatives?

Car rental customer service representatives are professionals who assist customers with renting vehicles, answering inquiries, processing reservations, and resolving any issues related to car rentals. They typically work at rental agency counters, over the phone, or online, ensuring that customers have a smooth rental experience. Their responsibilities include checking rental agreements, explaining insurance options, processing payments, and handling vehicle returns. Excellent communication and problem-solving skills are essential for this role.

What are some common challenges faced in a Car Rental Customer Service role and how can they be managed?

In a Car Rental Customer Service position, team members often encounter challenges such as handling last-minute booking changes, managing customer expectations during high-demand periods, and resolving issues with vehicle availability. Successfully managing these situations involves effective communication, quick problem-solving, and maintaining a calm, empathetic demeanor. Building strong relationships with colleagues in maintenance and fleet management also helps ensure smooth operations and enhances the customer experience.
More about Car Rental Customer Service jobs
What states have the most Car Rental Customer Service jobs? States with the most job openings for Car Rental Customer Service jobs include:
What job categories do people searching Car Rental Customer Service jobs look for? The top searched job categories for Car Rental Customer Service jobs are:
Car Rental Customer Service jobs near you
Infographic showing various Car Rental Customer Service job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Car Rental CSR

Car Rental CSR

EDS Service Solutions

North Charleston, SC

$17/hr

Full-time

Posted 9 days ago

Job description

EDS Service Solutions staffs car rental companies around the United States. You will be working with the newest cars and in top-rated rental car companies! We are now hiring at our location near CHS Airport!

Shift: Open availability (available to work weekends)
Pay Rate: $17/hour (weekly pay)

Job Duties/Responsibilities:

  • Provide world-class customer service by managing the rental return process in compliance with policies and procedures.
  • Responsible for directing and identifying vehicles that are being returned, checking time or mileage, and verifying their movement to the proper lot location.
  • Welcome each customer with a smile.
  • Professional appearance, language, and behavior.
  • Direct customers to shuttle bus back to the airport
  • Play an active role in our environment of teamwork and collaboration;
  • Prepare all rental and return documents accurately and completely.
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
  • Ensure that the return date and time on the rental agreement is accurate.
  • Review all charges at the time of vehicle return.
  • Assist customers by effectively resolving all customer service issues.
  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Requirements:

  • Must be 21 years of age or older
  • Have a driver's license
  • Clean Driving Record in the past 3 years
  • At least 1 year of customer service experience

If you meet the requirements please submit your application for immediate consideration.

Apply Today to our link below!

https://www.edsservicesolutions.com/apply or contact our recruiting department to set up an interview at (854) 444-7139. Office hours for the recruiting department are Monday through Friday from 9:00 am to 5:30 pm eastern Time

EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.