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Car Rental Customer Service Jobs (NOW HIRING)

Kendall Automotive Group

Car Rental Clerk

Anchorage, AK · On-site

$20/hr

At Budget Car Rental, our Rental Department is a fast-paced environment serving clients throughout ... customers or working with the service advisor, maintaining a reservation schedule, verifying all ...

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Car Rental Customer Service information

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How much do car rental customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for car rental customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Car Rental Customer Service Representative, and why are they important?

To thrive as a Car Rental Customer Service Representative, you need strong customer service abilities, attention to detail, and familiarity with rental policies—often supported by a high school diploma or equivalent. Proficiency with reservation management systems, point-of-sale software, and basic office equipment is typically required. Excellent communication, problem-solving, and multitasking skills help you stand out in handling diverse customer needs and resolving issues efficiently. These skills are crucial for delivering a positive rental experience, maintaining company reputation, and ensuring smooth daily operations.

What is the difference between Car Rental Customer Service vs Car Rental Reservation Agent?

AspectCar Rental Customer ServiceCar Rental Reservation Agent
Primary RoleAssisting customers with rentals, resolving issues, and providing support during the rental processHandling reservation bookings, managing customer inquiries related to reservations, and scheduling rentals
Required SkillsCustomer service, communication, problem-solvingCustomer service, booking systems, attention to detail
Work EnvironmentOn-site at rental locations, interacting directly with customersOn-site or call center, focusing on reservation management
Common EmployerCar rental companies, rental agenciesCar rental companies, travel agencies

While both roles involve customer interaction within the car rental industry, Car Rental Customer Service focuses on assisting customers during and after their rental, resolving issues, and providing support. In contrast, Car Rental Reservation Agents primarily handle booking processes and manage reservations. Both roles require strong customer service skills, but their daily tasks and focus areas differ.

What are car rental customer service representatives?

Car rental customer service representatives are professionals who assist customers with renting vehicles, answering inquiries, processing reservations, and resolving any issues related to car rentals. They typically work at rental agency counters, over the phone, or online, ensuring that customers have a smooth rental experience. Their responsibilities include checking rental agreements, explaining insurance options, processing payments, and handling vehicle returns. Excellent communication and problem-solving skills are essential for this role.

What are some common challenges faced in a Car Rental Customer Service role and how can they be managed?

In a Car Rental Customer Service position, team members often encounter challenges such as handling last-minute booking changes, managing customer expectations during high-demand periods, and resolving issues with vehicle availability. Successfully managing these situations involves effective communication, quick problem-solving, and maintaining a calm, empathetic demeanor. Building strong relationships with colleagues in maintenance and fleet management also helps ensure smooth operations and enhances the customer experience.
More about Car Rental Customer Service jobs
What states have the most Car Rental Customer Service jobs? States with the most job openings for Car Rental Customer Service jobs include:
What job categories do people searching Car Rental Customer Service jobs look for? The top searched job categories for Car Rental Customer Service jobs are:
Car Rental Customer Service jobs near you
Infographic showing various Car Rental Customer Service job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Car Rental Driver BNA Airport

Car Rental Driver BNA Airport

EDS Service Solutions

Nashville, TN • On-site

$15 - $16/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Love working around cars? Join EDS Service Solutions and work with some of the newest vehicle models at top-rated rental car companies across the country. Get paid weekly while staying active in a fast-paced team environment.

EDS Service Solutions partners with major car rental companies across the United States, helping keep airport rental operations running smoothly and efficiently. This is a great opportunity for individuals coming from rideshare, delivery driving, warehouse, or customer service backgrounds.

What You’ll Do

  • Drive rental vehicles safely throughout airport and rental lot locations

  • Move vehicles between customer return, car wash, maintenance, and ready-line areas

  • Park and organize vehicles for customer pickup

  • Follow company safety procedures and operational guidelines

  • Assist with maintaining an organized and efficient vehicle flow

  • Work both independently and as part of a team in a fast-paced environment

What We’re Looking For

  • Valid driver’s license required

  • Must be at least 21 years old

  • Legally authorized to work in the United States

  • Clean driving record within the past 3 years

  • Weekend availability required

  • Ability to frequently enter and exit vehicles throughout the shift

  • Dependable, punctual, and safety-focused attitude

Position Details

  • Job Type: Full-time and Part-time opportunities available

  • Pay: $15.00-$16.00/hour

  • Work Location: Nashville International Airport

Available Shifts

  • Morning shifts

  • Evening shifts

  • Night shifts

  • 8-hour shifts available

Benefits

  • Paid training

  • Opportunity to work with leading rental car companies

  • Supportive team environment

***SIGN ON BONUS! - $200***

  • Must complete 60 days of continuous employment

  • Must maintain perfect attendance (no call-outs or tardiness)

  • Any unapproved absences will disqualify eligibility

  • Must remain in good standing (no disciplinary actions) during the 60-day period

  • Must follow all company policies and safety guidelines

Apply Today!

If you meet the qualifications, submit your application today for immediate consideration.

Visit https://www.edsservicesolutions.com/apply

Recruiting Department: (615)761-9465
Office Hours: Monday–Friday, 9:00 AM–5:30 PM Eastern Time

EDS Service Solutions is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees regardless of race, national origin, religion, gender, age, sexual orientation, veteran status, disability, or any other protected status under applicable law.