CNC Technical Support Advisor

ShopSabre has an immediate opening for an experienced CNC Technical Support Advisor who has an enthusiasm for solving technical problems and excels at providing excellent customer service. This position requires the ability to travel locally, nationally, and occasionally internationally at times a few weeks a month during busy periods and once a month during non peak seasons. During a normal office day you will be answering phone calls and emails from customers who may need your assistance in troubleshooting their CNC equipment, understanding their software, or working through a specific project. Normal office work week would be Monday through Friday 8am to 5pm CST with occasional required overtime. Travel weeks will require flexibility of working times to fit flight schedules. Ideal candidates should be described as computer “Savvy” and should be familiar with Outlook, Word, Excel and other Microsoft/Windows based products.

Minimum Requirements:

• Knowledge of basic hand tools and how to properly use them.
• Basic mechanical ability and knowledge.
• Must be able to work in a fast-paced and adapt to an ever-changing environment.
• Good problem-solving skills.

Ideal Qualifications

• Knowledge of computer parts, assembly, operation, and how to load software in a windows environment.
• Basic understanding of AC and DC circuits.
• Previous CNC machine operations (preferred)
• Previous experience troubleshooting CNC machines (preferred)
• Previous call center experience with over the phone troubleshooting
• Ability to read wiring diagrams and other technical document
• Spanish Speaking a plus, but not required
• Current passport a plus