Front Desk Receptionist

A leading provider of IVF, Prelude Fertility is a fertility center dedicated to helping couples conceive. PFC is a member of The Prelude Network*, a premium network of North American fertility clinics that leverage the latest science and technology to help patients achieve their family-building goals. Each member of The Prelude Network family is expected to demonstrate their commitment to safe, efficient, and compassionate patient care every day. And because every great patient experience starts with a great employee experience, we strive to provide our staff with everything they need to consistently deliver the highest level of personalized care.

The Front Desk Receptionist is responsible for the efficiency, accuracy and professionalism of the front desk of Pacific Fertility Center (PFC). Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Front Desk Receptionist works in a collaborative relationship with the front desk team as well as with other PFC departments and employees.

$1,000 Sign-On Bonus: $500 on first paycheck and $500 after 6-months of employment.

Essential Responsibilities:

• Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Performs other duties/special projects and tasks as assigned

Education:

• High School Diploma or equivalent required; Bachelor's degree preferred
• Minimum of one year of experience in customer service-related field
• Minimum of one year of experience of administrative medical office experience strongly preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Per California State Public Health Officer Order of August 5, 2021, must have received and present proof of a COVID-19 vaccination prior to hire date.

Inception offers fantastic benefits to our team (Family members):

• Outstanding benefits including health, vision and dental packages, including HSA/FSA, Life and Disability Insurance
• 18 days of accrued PTO in addition to 10 paid holidays
• 401(k) Retirement Plan with company match
• Adoption assistance and fertility benefits
• Employee Assistance Program
• Family member recognition program
• Continuing education/professional development reimbursement and time off
• Family member referral program
• Wellness Program and Fitness Reimbursement
• HealthJoy benefit concierge service
• Subsidized on-site parking or commuter reimbursements
• The clinic is located along the Embarcadero, near Fisherman’s Wharf, with a complimentary shuttle to/from the Montgomery BART station.
• We provide a great, family work environment with internal growth opportunities