Customer Service Representative

Poad Financial Services Inc.

Ottawa, ON

Expired: 29 days ago Applications are no longer accepted.

$65,300 to $81,200 Yearly
Vision , Medical , Dental , Paid Time Off
Full-Time

Job Description

Poad Financial Services Inc. provides comprehensive accounting services for both businesses and individuals. If you’re looking for professional financial advice to manage your business needs, personal financial planning, retirement savings and more, then you’ve come to the right place. Our experienced financial advisory team has the strategic insights required in order to help you reach your financial goals. We have a network of experts that we often refer clients to, such as lawyers, accountants and banking & mortgage specialists.

We are seeking candidates to become a part of our Retention team. You don't need any particular experience or credentials to work for us as a customer service representative.
To properly assist customers with their questions and complaints, Customer Service Representatives need to possess a thorough understanding of the company's offerings. You'll be politely interacting with consumers and quickly resolving service-related problems. You'll make sure to follow protocols in place to guarantee methodical problem-solving and to escalate as needed. Keeping a polite and professional manner is crucial to preserving the company's good reputation. You will also accurately document all of your interactions with customers. In order to preserve operational effectiveness during busy times, you will also assist other departments in the contact center.

In order to be successful in this role, you will need:

· A customer service role with a proven track record is preferred.
· Good IT skills.
· High level of attention to detail.
· Excellent understanding of outstanding customer service.
· Process-oriented and meticulous in every detail.
· Excellent interpersonal and planning abilities.

Rewards and Benefits on offer:

· Excellent training and development opportunities;
· Competitive salary;
· All IT equipment and resources will be provided.
· 25 days of vacation plus bank holidays.
· Annual medical cashback of up to $1300 is available for therapy, dentistry, optical, and consultation services. Dependent children may also receive an additional payment.

In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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