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Tax Support Jobs (NOW HIRING)

Technical Tax Support Specialist

Denver, CO · On-site

$23.51 - $27.43/hr

As a Technical Tax Support Specialist, you will have the unique opportunity to join a specialized role on our Tax Operations team. Your role will help Gusto prevent customer pain and improve our ...

As a Tax Support Specialist on our Delivery Team, you will provide national support to the Tax Department firm wide, optimizing efficiency, client experience and quality control. You will interact ...

As a Tax Support Specialist on our Delivery Team, you will provide national support to the Tax Department firm wide, optimizing efficiency, client experience and quality control. You will interact ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

Technical Tax Support Specialist

Denver, CO · On-site +1

$23.51 - $27.43/hr

As a Technical Tax Support Specialist, you will have the unique opportunity to join a specialized role on our Tax Operations team. Your role will help Gusto prevent customer pain and improve our ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

As a Tax Associate - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting ...

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Showing results 1-20

Tax Support information

See salary details

$19.5K

$58.4K

$116.5K

How much do tax support jobs pay per year?

As of Jun 30, 2026, the average yearly pay for tax support in the United States is $58,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tax Support professional, and why are they important?

To thrive as a Tax Support professional, you need a solid understanding of tax regulations, accounting principles, and strong problem-solving abilities, often supported by a degree in accounting or finance. Familiarity with tax preparation software, customer relationship management (CRM) systems, and sometimes relevant certifications like the IRS Enrolled Agent (EA) can be crucial. Excellent communication, patience, and attention to detail help you effectively assist clients and resolve complex tax issues. These skills ensure accurate guidance, compliance, and high client satisfaction in a regulatory-driven environment.

What are some common challenges faced by Tax Support professionals during peak tax season, and how can they manage workload effectively?

Tax Support professionals often experience a significant increase in client inquiries and workload during peak tax season. Managing urgent requests, staying updated on frequent tax regulation changes, and handling multiple cases simultaneously can be challenging. Effective time management, strong organizational skills, and clear communication with both clients and internal teams are key to handling these pressures. Many teams employ collaborative tools and prioritize tasks to ensure timely and accurate support, which helps maintain a positive client experience even during the busiest periods.

What is the difference between Tax Support vs Tax Preparer?

AspectTax SupportTax Preparer
CredentialsOften no formal certification required, but knowledge of tax laws helpfulGenerally requires IRS PTIN, and some certifications like Annual Filing Season Program (AFSP)
Work EnvironmentSupport roles in accounting firms, corporate finance, or tax departmentsIndividual or small firm settings, seasonal work, or tax preparation services
Employer & Industry UsageUsed in corporate, accounting, and financial services industriesPrimarily in tax preparation services, accounting firms, or freelance work

Tax Support roles focus on assisting with tax processes, documentation, and client communication, often requiring some tax knowledge but not necessarily certification. Tax Preparer positions involve preparing and filing tax returns, often requiring specific credentials and seasonal work. Both roles are essential in the tax industry but differ mainly in responsibilities and certification requirements.

What is a Tax Support specialist?

A Tax Support specialist is a professional who assists individuals or businesses with their tax-related questions, issues, and filings. They provide guidance on tax laws, help clients understand forms, and troubleshoot problems with tax software or filings. Tax Support specialists may work for tax preparation companies, accounting firms, or government agencies, and they often handle inquiries via phone, email, or chat. Their goal is to ensure clients accurately and efficiently complete their tax obligations while complying with relevant regulations.
More about Tax Support jobs
What cities are hiring for Tax Support jobs? Cities with the most Tax Support job openings:
What states have the most Tax Support jobs? States with the most job openings for Tax Support jobs include:
Infographic showing various Tax Support job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $58,389 per year, or $28.1 per hour.
Technical Tax Support Specialist

Technical Tax Support Specialist

Gusto, Inc.

Denver, CO • On-site

$23.51 - $27.43/hr

Other

Posted 11 days ago


Gusto rating

8.0

Company rating: 8.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz


Job description

About the Role:

As a Technical Tax Support Specialist,  you will have the unique opportunity to join a specialized role on our Tax Operations team. Your role will help Gusto prevent customer pain and improve our influence with payroll tax agencies by supporting them via phone and email. You will help strengthen cross functional relationships and provide support to multiple teams across CX, enabling them to work more efficiently and effectively.

About the Team:

The Technical Tax Support team sits within Tax Operations and serves as a specialized bridge between Gusto, payroll tax agencies, and internal partners across CX. We help prevent customer pain by resolving complex tax filing and payment issues, improving responsiveness, and creating a more direct, trusted line of communication with agencies. Because the team tracks trends, surfaces feedback, and partners closely with groups like TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations, our work directly shapes better processes and better customer outcomes. As a growing workstream, TTS offers the opportunity to contribute to operational excellence while helping build scalable support experiences that strengthen compliance and peace of mind for customers.

Here's what you'll do day-to-day:

  • Receive, respond to, and resolve calls and emails from various tax agencies regarding customer tax filing & payment issues
  • Work with Gusto customers via email and phone on specific tax issues that require deep tax operations and agency knowledge
  • Work cross functionally with teams across CX, such as TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations
  • Track questions and issues raised by tax agencies and customers to identify trends and opportunities for process improvements 
  • Leverage AI platforms to streamline communication, automate processes and enablement

Here's what we're looking for:

  • 1-2 years of Experience with servicing tax agencies and/or customers relating to Payroll related tax inquiries.
  • Customer obsessed focused and delivering the highest quality of support
  • Deep understanding of payroll taxes, tax returns, and filing processes
  • Ability to identify trends and understand impact
  • Ability to convey complex issues to customers, Gusto team members, and tax agencies with effective communication
  • Attention to detail, critical thinking skills, and data-driven mindset 
  • Comfort with ambiguity and improvement mentality
  • An AI explorer that is committed to an AI native culture

Our cash compensation range for this role is $23.51/hr to $27.43/hr in Denver, CO. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.


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