Marketplace Account Manager

About Us:

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we're able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Movado Watches and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It's a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

About the Role: Looking for an Amazon Account Manager to join our rapidly growing team at Within! We are seeking a skilled individual with hands-on experience in all aspects of Amazon marketing. The ideal candidate understands the critical link between digital marketing and e-commerce to achieve business objectives with the aid of Amazon.

Responsibilities include but are not limited to;

• Quickly understanding client product market, performance goals, and growth opportunities
• Develop and continuously refine an PPC/DSP strategy to drive profitable growth, ensuring customer acquisition costs fit within product margin model
• Creating learning objectives to drive continuous performance improvement through testing and analysis
• Anticipating client needs and questions to quickly address concerns and assist team members in developing client responses
• Attending client and agency meetings to present long-term results, campaign strategies, and incremental performance tactics
• Presenting weekly performance and proactively explaining changes internally and externally
• Monitoring, tracking, and evaluating account performance and relevant KPIs through internal and client-side analytics
• Manage product listings, including creating new listings and optimizing existing ones for maximum performance.
• Owning and constantly improving QA processes to ensure the accuracy of each campaign from pre-launch to mid-flight and recap
• Oversee the day-to-day management of our Amazon Seller Central account
• Maintaining product detail pages and regular inventory forecasts to support client success and expansion
• Liaise with Amazon support to resolve any issues related to the marketplace, including shipping, fulfillment, and customer service inquiries.
• Analyze sales performance on a weekly basis, prepare internal reports, and monitor key metrics such as daily run rate, glance view rate, and conversion rate

Requirements

• 3+ years of hands-on experience in Amazon Marketing Services - Vendor Central and/or Seller Central managing large Amazon accounts
• 3+ years of experience using Amazon Advertising platform
• Developing a promotional strategy around key Amazon Event windows such as Prime Day, Holidays, Cyber Monday, etc.
• In-depth knowledge of e-commerce and digital best practices, including a general understanding of campaign reporting and analytics
• Superior analytical, organizational and time management skills
• Solid educational background in critical thinking and quantitative analysis
• Ability to drive initiatives forward with limited supervision
• Exceptional written and verbal communication skills with all levels of employees
• Strong Microsoft Excel skills such as pivot tables, chart building, VLOOKUP, and more
• Positive, can-do attitude with experience in effective communication and fostering teamwork
• Comfortable working in a dynamic, time-sensitive environment with numerous competing priorities
• Developing positive relationships focused on retaining clients and employees
• Ability to analyze complex issues to develop relevant and realistic plans and recommendations to solve client challenges
• PACVUE experience preferred but not required

Our interview process includes, but is not limited to the following:

• Cognitive Aptitude and Typing Test
• Logic assessment on Basic data analytics & problem-solving assessment via Google Sheets

We offer a competitive salary and benefits based on ability level, including:

• Base salary DOE ($62,400-$225,000)
• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• 401(K) plan with matching
• Dog friendly office
• Hybrid work opportunity
• Professional Development Program
• Bonus Perk - $50/week Seamless allowance