Customer Service Representative/call center specialist
- $19 Hourly
- Contractor
Title: Customer service Representative
Location: 1835 S Bragaw Street St# 200 Anchorage AK USA 99508
Duration: 03+ Months (Contract to Hire)
Job Description:
• Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel.
• Research customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams
• Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
• Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
Basic Qualifications
• High school diploma or G.E.D.
• Six or more years of customer service or other telephone experience-Experience must include financial/investment/insurance or banking that required FINRA certification-
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software
• FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2-year FINRA window)
Other Qualifications
• Strong business and analytical problem-solving skills
• Strong communication skills
• Ability to work independently
• Ability to follow oral and written directions
Strong leadership, lots of custodial activity, including, corporate action events, room for growth, limitless potential. Come join the wave!
About BCforward BCforward is a Global IT and workforce consulting company, leading businesses at moments of transformation, acceleration, and scale. We are leading a new era of global business and workplace culture forward by providing world-class consulting and staffing solutions to customers across the globe. At BCforward, we champion the power of human potential to help companies transform, accelerate, and scale.
Address
BCforward IT
1835 S Bragaw Street St# 200 Anchorage AK USA 99508
Anchorage, AKIndustry
Business
Website
Get fresh Customer Service Representative/call center specialist jobs daily straight to your inbox!
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.