Customer Service Associate (CSR)

Customer Service Representative

Clutch is looking for dynamic customer service consultants to join our fast-growing team. Based in the heart of the DC Metro area, Clutch is a market leader in direct sales and customer acquisition and we need customer service personnel to support our sales team. The sky’s the limit for the right candidate, so read on for more information and if you think you tick all the boxes, apply today!

Customer Service Representative Job Description

• Dealing with customers in person.

• Resolving client issues in a friendly, helpful way.

• Providing price tariffs and amending as required.

• Responding to client enquiries.

• Attending staff and client meetings.

• Tracking sales and maintaining records.

• Helping the sales team to acquire new customers.

• Up-selling where appropriate.

• Providing general admin support.

Customer Service Representative Are You Qualified for the Role?

• We are looking for warm, friendly people with an outgoing personality and a genuine enthusiasm for life.

• Excellent communication skills.

• Second language desirable.

• You must be a team player.

• A strong work ethic is essential.

• You must be flexible and willing to learn.

Customer Service Representative Work History and Educational Requirements

• A High School Diploma.

• Previous experience in a customer focused role is desirable.

• Previous sales experience helpful but not essential.

The Clutch Customer Service Representative Advantage

• You can earn as much as you like at Clutch because we reward hard work with an excellent bonus package.

• You will have lots of scope for promotion and career advancement.

• Cutting edge CRM software

• Our associates receive on-the-job training

Maryland-area customer service applicants with relevant experience in customer service and sales are always welcome, but the right personality and a genuine desire to succeed in a team environment is more important than experience and full training will be provided if required.

Our ideal candidates will have background experience in customer service, sales, retail, hospitality, restaurant, customer service, data entry, administration, business to business sales, business to consumer sales, retail sales, retail customer service, customer success, customer support, client relations, marketing, interpersonal skills, public speaking, customer service, verbal communication, written communication. Background experience in customer support, technical support, information technology, data entry, customer service, retail, retail customer service, customer success, help desk, retail support, visual merchandising, trade shows, pop-up shops or brand ambassadorship are definitely a plus! We also welcome individuals with practical experience in hospitality, customer service, restaurant as a barista, bartender, customer service, barback, busser, waiter, waitress, host, hostess, event brand ambassador or concierge, customer service.

If you think you can add value to our team APPLY TODAY! We are looking for candidates who want to utilize their skills to grow with our company!