Event Support Technician (IT/AV)-Sunnyvale, CA

WHO WE ARE:EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and... supporting our partners and employees.We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.WHAT YOU WILL DO: Reviews client requests and provides technical support for the integration of IT and Network services at Events.

Cross Platform: Coordinates all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors. Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology such as Oculus VR devices. Delivers technical resources within Event budget and schedule.

Applies significant knowledge of industry trends and developments to improve service. Cultivate a network of global event resources and provide reports on vendor performance. Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery.

Communicates and enforces client IT standards; assists with creating and defining new standards as technology and scope evolves. Retrieves gear from storage locations and prepares for shipment. Up to 75% Travel to Event sites such as hotels, convention centers, client campuses.

WHAT YOU WILL NEED TO SUCCEED: 2+ Years' Experience in Helpdesk or similar environment. Walk-Up a plus. Knowledge of Windows/Mac, Hardware, Software, System Engineering, etc.

Customer Service skills are paramount including strong verbal and written communications, including the ability to represent the client's needs to partners and 3rd party vendors. Familiarity with Live Events, Video Streaming, Audio Visual, VR equipment a plus. Previous experience managing client expectations and troubleshooting in a fast-paced live event environment such as Trade Shows, Conventions, etc