Member Solutions Representative

Job Title- Member Solutions Representative

Company- Spectra Credit Union

Location-Alexandria VA

Are you ready to take your career to the next level by working with a spectacular company?

Position Overview

The Member Solutions Representative will perform collection activities for delinquent loan accounts to resolve credit union delinquency.

What qualities are we looking for in a Member Solutions Representative?

• Service and Quality Focused
• Adaptable
• Detail Oriented
• Collaborative and Team Oriented
• Self-Motivated
• Critical Thinker and Problem Solver
• Positive Attitude
• Exceptional Organization
• Communicator

The position's essential duties include the following:

• Determining the reason for delinquency.
• Initiating appropriate follow-up activity on delinquent accounts.
• Establishing an equitable payment arrangement enlisting the cooperation of the member.
• Tracking member's compliance with the revised payment schedule.
• Providing financial counseling and assistance to members who are experiencing financial difficulties.
• Dispersing the workload between the Member Solutions Specialists.
• Mailing out collection notices, both certified and non-certified.
• Initiating skip tracing or other resources to acquire information needed to establish contact or successful repossessions.
• Posting payments directly to accounts with no error.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and the Office of Foreign Assets Control.

Education

A high school diploma or GED is required.

Are you ready to build a more vibrant future? This is more than a job; it's a rewarding career.