Director of Retail - Goodwill Industries of Northwest Texas

Goodwill Industries of Lubbock opened their doors in 1967 with a donation from the Lubbock Lions Club and the Downtown Rotary Club.

Goodwill opened a small workshop and store at 715 28th Street in Lubbock, Texas. In 1967, Goodwill provide training and employment to 20 disabled staff and program participants. Training included small electronic repair, shoe repair, laundry, furniture repair, including wicker re-caning, and sewing. Program participants provided sub-contract services for "Laundry", "Cleaning Shop worker", "Store Clerks" , "Janitors",  &  "Warehousemen." In 1967 Goodwill received approximately 3000 bags of donations yearly and generated approximately $103,000 in revenue annually.

Goodwill Industries of Lubbock, Inc. (GIL) acquired 21 counties in the Panhandle of Texas and 3 counties in Oklahoma in 2009.  GIL now encompasses 45 counties in central and north Texas. GIL opened a 50,000 square foot facility in Amarillo Texas in June of 2010. GIL employment capacity is at 252+ people.  80 percent of the employees have a least one disability or barrier to employment

In 2015, Goodwill provided employment related services to more than 18,586 people across the South Plains and Panhandle Region of Texas.

The Director of Retail provides direction of all activities pertaining to the region's production and sales, including support and leadership to individual store locations within the Northwest Texas of Goodwill Industries; ensures that the highest quality of customer service is provided at all retail locations; provides administrative support in areas of compliance and procedures. The position reports directly to the CEO and consults with Director of Workforce Development, Human Resources, and administration in matters relating to job function.

This is a field operational job with travel to Goodwill Industries retail stores and warehouses.

This position requires a minimum of three years of supervisory experience and at least five years of retail experience. Previous experience with Goodwill Retail Stores is preferred. A college degree is preferred, but not required. This position will directly supervise 7-10 General Managers and will indirectly supervise retail personnel.

• Experience working effectively and respectfully with people with disabilities and/or barriers to employment.
• Knowledge and skill in operating standard office equipment (phone, copier, fax, etc.) and personal computer with Microsoft Office products.
• Must have valid driver's license and be insurable under Agency insurance.

To perform this job successfully, an individual must be able to perform each duty satisfactorily.   The requirements listed below are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All your information will be kept confidential according to EEO guidelines.

Essential Duties and Responsibilities:

All job functions are to be performed following safety guidelines and regulations

1. Oversight and direction of retail and e-commerce stores in Lubbock, Plainview, Wolfforth and Amarillo; as well as any additional retail store(s) to be added within our 45-county region. Promotes the general goals and objectives for Goodwill Industries of Northwest Texas.
2. Assist in recruiting, training, and developing a highly motivated and effective team of a Retail Mentor, General Managers, Assistant Managers and store staff.
3. Provides guidance, leadership and coaching to General Managers and Retail Mentor.
4. Directs a production processes that minimizes waste and double handling, has an orderly work flow and practices effective sorting and pricing procedures while operating within an established budget.
5. Responsible for the development and implementation of the agency's donated goods and sales strategies leading to the profitability of the total retail operations; and for providing general direction, through the functional Store Managers, for the on-going operations of all retail stores and e-commerce, excluding the Pound Store.
6. Direct a profitable E-Commerce business, implementing individual production quotas and best practices. Engage in the shopgoodwill.com community for best practices. Operate within budget requirements.
7. Work with the Director of Operations and CEO to assure proper maintenance, repair, and renovation of existing facilities and other assets to provide safe, clean, and attractive sales environments.  Ensure standardized merchandising expectations are met.
8. Work with CEO, Goodwill Industries International (GII) and other key staff to identify and implement new sites for stores and/or donation centers to increase Goodwill's footprint in accordance to the agency's strategic plan.
9. Analyze and monitor expenditures and other financial information to ensure that expenses are consistent and approved.  Develop budgets for increasing revenue, safeguarding margin and improving services.  Recommend expenditures needed in order to increase efficiency and services of responsible functional areas.
10. Consult with Director of Workforce Development and Human Resources regarding employee relation issues.
11. Monitor turnover and review termination (exit) interviews to assess recruitment and retention issues and enhance job retention strategies and procedures.
12. Actively engage with the leadership team, participate in professional development activities and committees as requested by the CEO. Model high level engagement, leadership, teamwork, work ethic and positivity.
13. Provide excellent customer service to both external and internal customers.
14. Engage GII in consultative retail visits, preparation for CARF Certification and the implementation of Kaizen in all stores.
15. Other duties as assigned by the CEO