Customer Service Representative - New Program for a cellular company
- $20,000 to $30,000 Yearly
- Full-Time
Customer Service Representative – New Program for a cellular company!
Are you tech savvy with mobile devices and the latest technology? Do you enjoy troubleshooting? Do you thrive on giving customers the ultimate experience?
The Position:
We have a new program for a cellular phone company! The Inbound Customer Service Representative will join a fast-paced and energetic customer service team. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
The Company:
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need:
Above average customer service skills
Strong written and verbal communication skills interacting with customers and co-workers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements:·
High School Diploma or equivalent
Must have some working knowledge of mobile devices and/or tech savvy·
Must be familiar with phone Apps, Internet, Email, and Microsoft Office·
Previous call center experience preferred·
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers:·
$350 hiring bonus
Paid on-the-job training
Medical, dental, vision, and life insurance 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
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