Clerical - Front Desk Receptionist

We are looking for a Front Desk Receptionist to join our primary care family medical office team in Newark, NJ.

About Us:

We are a caring and innovative organization. Patients and communities continue to seek us out and depend on us for quality medical care, provided in an atmosphere of compassion and dependability. Our employees have a supportive work environment that encourages personal growth and mutual respect through development and open communication. We support our employees in their growth towards their career goals, while continuing to play a part in the forever changing life of medicine.

Our Company Values:

We strongly believe in the value of family and strive to provide work / life balance for all of our employees. While our departments vary, the importance of each does not, which is why we all follow the same values across our company -Dependable - Patient Centered - Initiative - Team Player

SUMMARY:

Clerical – Front Desk greets and identifies patients and visitors coming into the office in reference to daily schedules. Verifies pre-visit documentation is current and complete.
Also provides patient with post-appointment summary and schedules next appointment.

ROLE AND RESPONSIBILITIES:

Check patients in by collecting needed information required for visit
Verify demographics and insurance are current
Schedule patient for next office appointment and give summary when leaving office
Collect copay and balance due by patient
Complete daily scan of incoming mail and records
Completes daily cash out and deposit
Handles cash bag per policy
Work within designated tank to call patients
Participate and communicate in team meetings to identify and problem solve processes
May assist in other departments as needed
Any additional duties as assigned by management

Requirements:

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

At least six months of experience in a customer service role required
Experience in a medical office role preferred
High School Diploma or GED required
Associates Degree in related field preferred

PREFERRED SKILLS:

Excellent verbal and written communication skills
Medent experience preferred
Excellent customer service skills required
Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines
Strong analytical and problem-solving skills
Proficient in Microsoft Suite