16 of the Best Types of Call Center Jobs in 2026

Discover some great types of Call Center jobs that are hiring now.

High Paying Call Center Jobs

• Freelance Call Center

  Salary range: $125,500 - $142,000

  Freelancers are self-employed. As a freelancer, you provide work to clients and invoice them for it. The type of clients you have depends on what kind of services you offer. Your clients can be individuals or companies. A full-time freelancer often has assignments from multiple clients at once. Some common services that people provide as freelancers are: writing, editing, graphic design, web design, marketing, programming, accounting, and bookkeeping. Freelancing is ideal for those who prefer to be their own boss and are willing to market themselves to meet their income goals.

• Executive Call Center

  Salary range: $58,000 - $120,500

  The different types of executive jobs include upper- and senior-level management as well as the C-suite—the highest levels of senior management. The C-suite executives have the word “chief” at the beginning of their titles: Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO) are the most common. Companies with a heavy reliance on information technology may also have a Chief Information Security Officer (CISO). Other executive jobs include vice president and director of various departments.

• Call Center Director

  Salary range: $87,500 - $120,000

  Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

• Call Center Manager

  Salary range: $48,000 - $75,000

  Though some call center manager jobs require an associate degree in communications, management, or a related field, some jobs just require a high school diploma, related work experience, and the right skill set. Most learning for this career is done through hands-on experience and on-the-job training, which provides the skills and qualifications you need to be successful in this career. You can find voluntary certification and training classes for call center managers through The International Customer Management Institute.

• 2Nd Shift Call Center

  Salary range: $32,000 - $40,000

  The 2nd Shift is an evening or night shift. A 2nd Shift job refers to any job that requires employees to work after the first shift (traditionally 7 or 8 a.m. to 4 or 5 p.m.) is finished. Second Shift usually means that you will work from 4 p.m. until midnight or 3 p.m. to 11 p.m. Second Shift jobs are available in any career that needs coverage after traditional business hours. Some examples are medical careers, retail, and manufacturing.

• From Home Call Center

  Salary range: $32,000 - $40,000

  From Home Call Center is a popular job search query. Most salaries for From Home Call Center jobs pay between $32,000 (25th percentile) and $40,000 (75th percentile) annually. Currently, there are not many open positions nationwide for From Home Call Center job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

• Call Center Temp

  Salary range: $32,000 - $40,000

  Call Center Temp is a typical job search query. Most salaries for Call Center Temp jobs pay between $32,000 (25th percentile) and $40,000 (75th percentile) annually. Currently, there are not many open positions nationwide for Call Center Temp job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

• 3Rd Shift Call Center

  Salary range: $32,000 - $40,000

  The 3rd Shift is a work shift that covers overnight hours, roughly 11 p.m. to 7 a.m., for businesses that are open or require staff 24 hours a day. There are tradeoffs for people who work these hours. Those who work this shift find that they work when others sleep, and vice versa. While this can be hard, perks can include a lack of traffic en route to work and pay incentives. Some people also work the 3rd shift to be able to hold a second job or to be available to care for their children during the day.

• At Home Call Center

  Salary range: $32,000 - $40,000

  The qualifications to get an at home call center job include a high school diploma or GED certificate and previous customer service experience, such as work in a retail store or as a service agent or representative. For some jobs, particularly positions with more technical aspects, you may need advanced training or experience with the products or services your employer provides. In addition to training and experience requirements, you must have excellent interpersonal, communication, and time management skills, as well as strong problem-solving abilities and attention to detail. Because you work from home, you also need to have a reliable phone and internet access.

• Entry Level Call Center

  Salary range: $32,000 - $40,000

  The qualifications that you need to get an entry-level call center job typically include a high school diploma, excellent customer service and communication skills, and, in some call centers, knowledge of a specific product or service. While call centers are often willing to train entry-level employees, they prefer applicants with a background in sales, telemarketing, or customer service. While most call centers provide training, you may wish to earn a customer service certificate from the National Retail Federation or the Customer Service Institute of America. Being bilingual or multilingual is a plus.

• 1St Shift Call Center

  Salary range: $32,000 - $40,000

  The hours for a 1st Shift job are typically between the hours of 9 a.m. and 5 p.m., although the times can vary slightly. Job descriptions will often list the work shift or schedule that is required for the job. 1st Shift jobs are sometimes referred to as morning jobs or a morning shift because they begin during the earlier half of the day. In a retail job, the 1st Shift includes procedures to open stores for the day.

• Summer Call Center

  Salary range: $32,000 - $40,000

  Summer jobs are an integral part of American culture for students in their teens and beyond, but not all summer jobs are created equal. The difference between a great summer and an awful one can be the right job. According to Forbes, some good summer jobs for teens are camp counselor, golf caddy, nanny, food service, retail sales, and, of course, internships.

• Temporary Call Center

  Salary range: $32,000 - $40,000

  A Temporary job is an employment arrangement in which both parties, the employee and employer, agree in advance that the position will be filled for a set period. Temporary jobs often are based on employers’ seasonal or specific project needs. Occasionally, Temporary employees will be offered ongoing, full-time positions if their performance is excellent and a position is available. However, you should not assume this will be the case.

• Full Time Call Center

  Salary range: $32,000 - $40,000

  Full-time employment hours are generally determined by the employer. There is no single universal definition; however, various laws and policies govern different types of eligibility and statuses. For example, the Fair Labor Standards Act does not define full-time employment but does require overtime pay after 40 hours of work in a workweek for non-exempt employees. The Affordable Care Act, in determining Applicable Large Employers, defines full-time employees as those working an average of at least 30 hours per week, or 130 hours a month. The H-1B Visa Program defines full-time as 40 hours per week, normally, and in no event would less than 35 hours per week be considered to be full-time employment. In practice, full-time employment is typically between 32 and 40 hours per week.

• Independent Contractor Call Center

  Salary range: $32,500 - $38,000

  You find Independent Contractors in many different industries, so the path to becoming one varies significantly. In general, you must have several years of experience in the field and have a track record of success in your industry. You also must pursue the kind of work that can be done on a consultant or contract basis. You may possess particular skills or expertise that a company needs temporarily, such as an IT Consultant, or provide a service that is required intermittently, like a Freelance Writer. Many Independent Contractors transition to becoming self-employed to have a more flexible schedule and the ability to choose their clients.

• Virtual Call Center

  Salary range: $20,000 - $34,000

  The primary qualifications for a virtual call center job vary by company. Some businesses are willing to take on almost any applicants, while more professional facilities usually look for at least one year of customer service experience. Senior-level positions require five years of experience in a supervisor or manager role, as well as three years of experience as an employee. Some companies have additional training requirements. Fulfilling the duties and responsibilities of a virtual call center job requires excellent communication skills, good hearing, and a reliable high-speed internet connection. Conflict resolution skills are particularly helpful in this field, and any history of using them can help you stand out from other applicants. Since this is a remote position, you also need excellent time management skills.