Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon
60 Pylon Support Engineer Jobs Hiring Near You
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Product Support Engineer
San Francisco, CA ยท On-site
$100K - $150K/yr
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Product Support Engineer
San Francisco, CA ยท On-site
$100K - $150K/yr
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Support Engineer
New York, NY ยท On-site +1
About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for ... You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across ...
Support Engineer
New York, NY ยท On-site +1
About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for ... You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across ...
Support Engineer
New York, NY ยท On-site +1
About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for ... You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across ...
Support Engineer
New York, NY ยท On-site +1
About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for ... You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across ...
Technical Support Engineer
$85K - $120K/yr
Own incoming tickets in Pylon. Resolve what you can directly, and triage the rest following workflows set by the Support Engineering Team. * Engineering Handoff: Collect and document the logs ...
Technical Support Engineer
$85K - $120K/yr
Own incoming tickets in Pylon. Resolve what you can directly, and triage the rest following workflows set by the Support Engineering Team. * Engineering Handoff: Collect and document the logs ...
Software Engineer, Intern
San Francisco, CA ยท On-site +1
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, Intern
San Francisco, CA ยท On-site +1
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Own developer velocity. Build the CI/CD pipelines and internal tooling that let every engineer here ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Own developer velocity. Build the CI/CD pipelines and internal tooling that let every engineer here ...
Head of Support
San Francisco, CA ยท On-site
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... You'll work closely with Product, Engineering, Customer Success, and Sales, and should be just as ...
Head of Support
San Francisco, CA ยท On-site
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... You'll work closely with Product, Engineering, Customer Success, and Sales, and should be just as ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, New Grad
San Francisco, CA ยท On-site
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, New Grad
San Francisco, CA ยท On-site
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, Product
San Francisco, CA ยท On-site
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, Product
San Francisco, CA ยท On-site
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work hands-on with engineers to ship fixes and help them build securely by default, telling the ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work hands-on with engineers to ship fixes and help them build securely by default, telling the ...
Software Engineer, AI
San Francisco, CA ยท On-site
$180 - $280/hr
... io run their support and customer success workflows with Pylon. You'll also find us on the ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, AI
San Francisco, CA ยท On-site
$180 - $280/hr
... io run their support and customer success workflows with Pylon. You'll also find us on the ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, AI
San Francisco, CA ยท On-site
$180K - $280K/yr
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, AI
San Francisco, CA ยท On-site
$180K - $280K/yr
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Head of Support
San Francisco, CA ยท On-site
$180 - $240/hr
About Pylon Pylon is building the future of B2B customer support. We believe support should be a ... You'll work closely with Product, Engineering, Customer Success, and Sales, and should be just as ...
Head of Support
San Francisco, CA ยท On-site
$180 - $240/hr
About Pylon Pylon is building the future of B2B customer support. We believe support should be a ... You'll work closely with Product, Engineering, Customer Success, and Sales, and should be just as ...
Senior Technical Support Engineer in New York, New York - Full Time
Manhattan, NY ยท On-site
$160K - $180K/yr
... Pylon to troubleshoot and resolve issues Reproduce customer issues and collaborate closely with engineering to drive fixes Identify recurring issues and create feedback loops into product and ...
Senior Technical Support Engineer in New York, New York - Full Time
Manhattan, NY ยท On-site
$160K - $180K/yr
... Pylon to troubleshoot and resolve issues Reproduce customer issues and collaborate closely with engineering to drive fixes Identify recurring issues and create feedback loops into product and ...
Software Engineer, Intern
San Francisco, CA ยท On-site
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, Intern
San Francisco, CA ยท On-site
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Senior Technical Support Engineer in New York, New York - Full Time
New York, NY ยท On-site
$160K - $180K/yr
... Pylon to troubleshoot and resolve issues Reproduce customer issues and collaborate closely with engineering to drive fixes Identify recurring issues and create feedback loops into product and ...
Quick apply
Senior Technical Support Engineer in New York, New York - Full Time
New York, NY ยท On-site
$160K - $180K/yr
... Pylon to troubleshoot and resolve issues Reproduce customer issues and collaborate closely with engineering to drive fixes Identify recurring issues and create feedback loops into product and ...
We also collaborate with Product and Engineering, being an essential part of delivering the best ... Delivering a world-class customer experience for inbound support questions over Slack and Pylon
We also collaborate with Product and Engineering, being an essential part of delivering the best ... Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Technical Support Engineer
New York, NY ยท On-site
$150K - $200K/yr
We also collaborate with Product and Engineering, being an essential part of delivering the best ... Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Technical Support Engineer
New York, NY ยท On-site
$150K - $200K/yr
We also collaborate with Product and Engineering, being an essential part of delivering the best ... Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Pylon Jobs Information
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Re-posted 16 days ago
Job description
Pylon is the only agentic support platform, purpose-built for B2B companies.
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
This is unique opportunity to work on standing up the support function at a customer support company!
You'll be dogfooding the support product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.
What you'll do
Answer customer questions about the product, spanning a wide range of topics
Write and update knowledge base content including troubleshooting guides, feature explainers, and more.
Dogfood Pylon's suite of support products, give feedback, and influence roadmap
Work closely with product and engineering to fix bugs and troubleshoot issues
Help develop a scalable support process
Tinker with new processes, new features, and AI
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and video
An interest in tinkering with the product
1-8 years of experience
Technical background and appetite is a big plus.
Our perks
Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90+ and growing!