Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon
52 Pylon Support Engineer Jobs Hiring Near You
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work closely with product and engineering to fix bugs and troubleshoot issues * Help develop a ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, Intern
San Francisco, CA · On-site +1
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Software Engineer, Intern
San Francisco, CA · On-site +1
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Own developer velocity. Build the CI/CD pipelines and internal tooling that let every engineer here ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Own developer velocity. Build the CI/CD pipelines and internal tooling that let every engineer here ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... You'll work closely with Product, Engineering, Customer Success, and Sales, and should be just as ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... You'll work closely with Product, Engineering, Customer Success, and Sales, and should be just as ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work hands-on with engineers to ship fixes and help them build securely by default, telling the ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work hands-on with engineers to ship fixes and help them build securely by default, telling the ...
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support ... Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work with engineering to build tooling and process, and convey product feedback. * Build scalable ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work with engineering to build tooling and process, and convey product feedback. * Build scalable ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work with engineering to build tooling and process, and convey product feedback. * Build scalable ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work with engineering to build tooling and process, and convey product feedback. * Build scalable ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work with engineering to build tooling and process, and convey product feedback. * Build scalable ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work with engineering to build tooling and process, and convey product feedback. * Build scalable ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work with engineering to build tooling and process, and convey product feedback. * Build scalable ...
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI ... Work with engineering to build tooling and process, and convey product feedback. * Build scalable ...
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 25 days ago
Job description
Pylon is the only agentic support platform, purpose-built for B2B companies.
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
This is unique opportunity to work on standing up the support function at a customer support company!
You'll be dogfooding the support product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.
What you'll do
Answer customer questions about the product, spanning a wide range of topics
Write and update knowledge base content including troubleshooting guides, feature explainers, and more.
Dogfood Pylon's suite of support products, give feedback, and influence roadmap
Work closely with product and engineering to fix bugs and troubleshoot issues
Help develop a scalable support process
Tinker with new processes, new features, and AI
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and video
An interest in tinkering with the product
1-8 years of experience
Technical background and appetite is a big plus.
Our perks
Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90+ and growing!