Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Pylon
60 Pylon Customer Service Jobs Hiring Near You
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Lock down sensitive customer data, ensuring it's encrypted, access-controlled, audited, and ... Industry: Software Development, Financial Services, Fintech, B2B, API SDK, Real Estate * Stage:
Lock down sensitive customer data, ensuring it's encrypted, access-controlled, audited, and ... Industry: Software Development, Financial Services, Fintech, B2B, API SDK, Real Estate * Stage:
Head of Solutions
San Francisco, CA · On-site +1
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer ... Professional Services. * Create repeatable systems that reduce deployment time while improving ...
Head of Solutions
San Francisco, CA · On-site +1
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer ... Professional Services. * Create repeatable systems that reduce deployment time while improving ...
Member of Technical Staff, Integrations
$140K - $220K/yr
This team connects Pylon to the outside world - the partners, services, and data sources that make ... our customers. Tech Stack * TypeScript * NestJS + GraphQL * SQL (PostgreSQL) * Temporal.io ...
Member of Technical Staff, Integrations
$140K - $220K/yr
This team connects Pylon to the outside world - the partners, services, and data sources that make ... our customers. Tech Stack * TypeScript * NestJS + GraphQL * SQL (PostgreSQL) * Temporal.io ...
Member of Technical Staff, Integrations
San Francisco, CA · Remote
$140K - $220K/yr
This team connects Pylon to the outside world -- the partners, services, and data sources that make ... our customers. Tech Stack * TypeScript * NestJS + GraphQL * SQL (PostgreSQL) * Temporal.io ...
Quick apply
Member of Technical Staff, Integrations
San Francisco, CA · Remote
$140K - $220K/yr
This team connects Pylon to the outside world -- the partners, services, and data sources that make ... our customers. Tech Stack * TypeScript * NestJS + GraphQL * SQL (PostgreSQL) * Temporal.io ...
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply ... Pylon Apply Now: operationsarmy.com/application
Head of Solutions
San Francisco, CA · On-site
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer ... Professional Services. * Create repeatable systems that reduce deployment time while improving ...
Head of Solutions
San Francisco, CA · On-site
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer ... Professional Services. * Create repeatable systems that reduce deployment time while improving ...
Head of Solutions
San Francisco, CA · On-site
$120 - $150/hr
... and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List ... Professional Services. * Create repeatable systems that reduce deployment time while improving ...
Head of Solutions
San Francisco, CA · On-site
$120 - $150/hr
... and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List ... Professional Services. * Create repeatable systems that reduce deployment time while improving ...
Senior Product Manager
Manhattan, NY · On-site
$139K - $183K/yr
Pylon is revolutionizing the mortgage industry by creating an API-first, programmatic ... We build for our customers and their borrowers. We will always do what it takes to make them ...
Senior Product Manager
Manhattan, NY · On-site
$139K - $183K/yr
Pylon is revolutionizing the mortgage industry by creating an API-first, programmatic ... We build for our customers and their borrowers. We will always do what it takes to make them ...
Infrastructure Engineer, Foundation
San Francisco, CA · On-site
$126K - $166K/yr
Pylon is a company revolutionizing the mortgage market with a vertically integrated platform that ... Your customers are your coworkers. They'll tell you what's working and what's not -- no surveys, no ...
Infrastructure Engineer, Foundation
San Francisco, CA · On-site
$126K - $166K/yr
Pylon is a company revolutionizing the mortgage market with a vertically integrated platform that ... Your customers are your coworkers. They'll tell you what's working and what's not -- no surveys, no ...
Service Technician - Signs & Lighting
Morris Plains, NJ · On-site
$47K - $58K/yr
The qualified individual will use company trucks to travel to customer sites, and troubleshoot ... Channel letter signs, neon signs, pylon signs, box signs, EMC signs * Neon, Fluorescent, HID and ...
Quick apply
Service Technician - Signs & Lighting
Morris Plains, NJ · On-site
$47K - $58K/yr
The qualified individual will use company trucks to travel to customer sites, and troubleshoot ... Channel letter signs, neon signs, pylon signs, box signs, EMC signs * Neon, Fluorescent, HID and ...
Senior Product Manager
Manhattan, NY · On-site
$139K - $183K/yr
Pylon is revolutionizing the mortgage industry with its vertically integrated mortgage platform ... Building the mortgage-as-a-service infrastructure platform Founded in 2022, the company is ...
Senior Product Manager
Manhattan, NY · On-site
$139K - $183K/yr
Pylon is revolutionizing the mortgage industry with its vertically integrated mortgage platform ... Building the mortgage-as-a-service infrastructure platform Founded in 2022, the company is ...
Service Technician - Signs & Lighting
Morris Plains, NJ · On-site
$47K - $58K/yr
The qualified individual will use company trucks to travel to customer sites, and troubleshoot ... Channel letter signs, neon signs, pylon signs, box signs, EMC signs * Neon, Fluorescent, HID and ...
Quick apply
Service Technician - Signs & Lighting
Morris Plains, NJ · On-site
$47K - $58K/yr
The qualified individual will use company trucks to travel to customer sites, and troubleshoot ... Channel letter signs, neon signs, pylon signs, box signs, EMC signs * Neon, Fluorescent, HID and ...
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Full-time
Re-posted 13 days ago
Job description
Fully Remote Customer Service Manager (Self-Serve SaaS)
Remote (U.S. based only) | Full-time
Apply here: operationsarmy.com/application
Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up.
What You'll Do Team Management & Operations Oversight- Manage, coach, and support a distributed team of customer service representatives
- Monitor ticket queues and team performance to ensure SLAs are consistently met
- Review escalations and provide strategic guidance on resolution paths
- Schedule and coordinate team coverage to ensure consistent support delivery
- Optimize support workflows, scripts, and automation tools to improve efficiency
- Identify recurring user issues and relay insights to product and engineering
- Own and evolve the internal knowledge base and training processes for reps
- Lead weekly syncs with support staff and provide regular performance feedback
- 2+ years managing customer service or support teams (SaaS or startup preferred)
- Proven ability to scale support operations in a remote-first environment
- Excellent communication and coaching skills
- Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar
- Data-driven approach to performance and customer satisfaction
- Must be located in the United States
- Slack
- Intercom
- Jira
- Linear
- Pylon
Apply Now: operationsarmy.com/application