S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
OperationsArmy
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S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as ...
Apply Here: www.operationsarmy.com/application About the Role We are seeking highly detail-oriented and exceptionally strong English communicators to join our team as Human Transcription Reviewers.
Apply Here: www.operationsarmy.com/application About the Role We are seeking highly detail-oriented and exceptionally strong English communicators to join our team as Human Transcription Reviewers.
A tech company is seeking a fully remote Customer Service Manager in Ohio. You will lead a team responsible for exceptional customer experiences during a self-serve product launch. The ideal ...
A tech company is seeking a fully remote Customer Service Manager in Ohio. You will lead a team responsible for exceptional customer experiences during a self-serve product launch. The ideal ...
Overview Fully Remote Customer Service Manager (Self-Serve SaaS) -- Remote (U.S. based only) • Full-time Austin, Texas, United States Job Openings Customer Service Manager | Remote (U.S. based only ...
Overview Fully Remote Customer Service Manager (Self-Serve SaaS) -- Remote (U.S. based only) • Full-time Austin, Texas, United States Job Openings Customer Service Manager | Remote (U.S. based only ...
A leading customer service solutions company is seeking a Customer Service Manager to oversee a remote team during a product launch. You will manage team performance, optimize support workflows, and ...
A leading customer service solutions company is seeking a Customer Service Manager to oversee a remote team during a product launch. You will manage team performance, optimize support workflows, and ...
Customer Service Manager | Remote (U.S. based only) | Full-time Job Openings Customer Service Manager | Remote (U.S. based only) | Full-time About the job Customer Service Manager | Remote (U.S ...
Customer Service Manager | Remote (U.S. based only) | Full-time Job Openings Customer Service Manager | Remote (U.S. based only) | Full-time About the job Customer Service Manager | Remote (U.S ...
Job Openings Customer Service Manager | North Carolina | Remote About the job Customer Service Manager | North Carolina | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you ...
Job Openings Customer Service Manager | North Carolina | Remote About the job Customer Service Manager | North Carolina | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you ...
About the job Customer Service Manager | Florida | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high-performing teams and delivering exceptional ...
About the job Customer Service Manager | Florida | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high-performing teams and delivering exceptional ...
A leading remote SaaS company is seeking an experienced Customer Service Manager to oversee a distributed team. The role involves ensuring operational excellence during the self-serve product launch ...
A leading remote SaaS company is seeking an experienced Customer Service Manager to oversee a distributed team. The role involves ensuring operational excellence during the self-serve product launch ...
About the job Customer Service Manager | Texas | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high-performing teams and delivering exceptional ...
About the job Customer Service Manager | Texas | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high-performing teams and delivering exceptional ...
Customer Service Manager | Ohio | Remote About the job Customer Service Manager | Ohio | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high ...
Customer Service Manager | Ohio | Remote About the job Customer Service Manager | Ohio | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high ...
OpsArmy is on a mission to revolutionize how growing companies scale their operations. We provide a fully managed business operations solution, combining cutting-edge AI copilots, dedicated human ...
OpsArmy is on a mission to revolutionize how growing companies scale their operations. We provide a fully managed business operations solution, combining cutting-edge AI copilots, dedicated human ...
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Posted 6 days ago
Job description
Fully Remote Customer Service Manager (Self-Serve SaaS)
Remote (U.S. based only) | Full-time
Apply here: operationsarmy.com/application
Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up.
What You'll Do Team Management & Operations Oversight- Manage, coach, and support a distributed team of customer service representatives
- Monitor ticket queues and team performance to ensure SLAs are consistently met
- Review escalations and provide strategic guidance on resolution paths
- Schedule and coordinate team coverage to ensure consistent support delivery
- Optimize support workflows, scripts, and automation tools to improve efficiency
- Identify recurring user issues and relay insights to product and engineering
- Own and evolve the internal knowledge base and training processes for reps
- Lead weekly syncs with support staff and provide regular performance feedback
- 2+ years managing customer service or support teams (SaaS or startup preferred)
- Proven ability to scale support operations in a remote-first environment
- Excellent communication and coaching skills
- Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar
- Data-driven approach to performance and customer satisfaction
- Must be located in the United States
- Slack
- Intercom
- Jira
- Linear
- Pylon
Apply Now: operationsarmy.com/application