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60 Microsoft Customer Service Jobs Hiring Near You

Microsoft

Technical Program Manager - CTJ - Poly

Reston, VA · On-site

$134K - $173K/yr

... Microsoft's US Sovereign clouds and our US Government customers. The ideal candidate should be self-directed, tenacious, have a strong service and business operations mindset, and focus on delivering ...

Microsoft

Site Reliability Engineer II - CTJ - Poly

Reston, VA · On-site

$59.25 - $78.75/hr

... customers can rely on Microsoft services every day. You'll collaborate with engineers across Microsoft to solve complex technical challenges, improve resiliency, and drive innovation through ...

Microsoft

Software Engineer II -CTJ - Poly

Reston, VA · On-site

$100K - $199K/yr

Candidates must be able to meet Microsoft, customer and/or government security screening ... Cloud service experience (e.g. Azure, AWS, GCP, etc.) * Experience with Active Directory Software ...

Microsoft

Sr. Software Engineer -CTJ- Poly

Redmond, WA · On-site

$137K - $180K/yr

The role involves ensuring service reliability, operational excellence, and driving improvements ... Microsoft, customer and/or government security screening requirements are required for this role ...

Microsoft

Software Engineer - CTJ - Poly

Redmond, WA · On-site

$111K - $183K/yr

The Microsoft Defender team is responsible for delivering a constantly evolving set of services and ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Site Reliability Engineering- CTJ- Poly

Redmond, WA · On-site

$63.75 - $84.75/hr

... service reliability and enhance operational efficiency. Responsibilities : • Responds to ... Microsoft, customer and/or government security screening requirements are required for this role ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

Spanning Azure Machine Learning, Azure AI Services, Azure OpenAI, and Microsoft Foundry, we build ... Incorporate customer and partner feedback into engineering decisions, following the Foundry Product ...

Microsoft

Sr. Software Engineer - CTJ - Poly

Redmond, WA · On-site

$119K - $234K/yr

The Microsoft Defender team is responsible for delivering a constantly evolving set of services and ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Software Engineer - CTJ - Poly

Reston, VA · On-site

$111K - $183K/yr

... Authentication services stack at the heart of the Azure ecosystem. Microsoft's mission is to ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

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Microsoft Jobs Information

What is it like to work at Microsoft?

Microsoft is known for its collaborative and innovative culture, prioritizing employee growth and well-being while fostering a sense of community and teamwork. The company's diverse teams work on various projects, from software development to artificial intelligence, in a dynamic and fast-paced environment that encourages experimentation and learning. Working at Microsoft may appeal to candidates who are passionate about technology and innovation, with opportunities to contribute to groundbreaking projects and collaborate with experts from around the world.

What makes Microsoft an attractive place to work?

Microsoft is a leading technology company with a long history of innovation and a strong reputation for delivering cutting-edge solutions to the global market. The company offers a dynamic and collaborative work environment that fosters creativity, experimentation, and learning, with opportunities to work on diverse projects and contribute to the development of new technologies. By joining Microsoft, professionals can tap into a vast network of resources, mentorship, and training programs, enabling them to grow their skills, advance their careers, and make a meaningful impact in the tech industry.

Do workers at Microsoft get paid breaks?

Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Microsoft pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

At Microsoft, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Microsoft affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Microsoft?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 66% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 29 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Microsoft worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Microsoft workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 40 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Microsoft workers to change shifts?

Most people find it easy to change shifts.
73% of people report that it’s easy to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at Microsoft?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Microsoft managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 49 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Microsoft spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Microsoft?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Microsoft job good for students?

Only some students say this is a good place to work if you’re studying.
38% of students report this isn’t a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Microsoft good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Microsoft feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Microsoft get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Microsoft?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Microsoft enjoy their jobs?

Most people enjoy their job.
88% of people report they enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Microsoft recommend working with their team?

Most people recommend working with their team.
74% of people report that they would recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Microsoft?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Microsoft?

Most people are given support to advance their career here.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Microsoft’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Microsoft is doing?

Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at Microsoft?

    What are the most popular jobs at Microsoft?

    What are the most popular categories at Microsoft?

    Infographic showing various Customer Service job openings at Microsoft in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Critical Environment Field Service Engineer

    Microsoft

    Quincy, WA • On-site

    Full-time

    This job post has expired today. Applications are no longer accepted.

    Microsoft rating

    8.5

    Company rating: 8.5 out of 10

    Based on 132 frontline employees who took The Breakroom Quiz

    81st of 247 rated software companies

    Job description

    Overview
    In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE).
    Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
    Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter professionals working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
    With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
    Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
    Responsibilities
    Data Center Operations
    • Ensures compliance with data center business units and service-level policies.
    • Engages with appropriate teams and resources to execute tasks or projects.
    • Manages programs associated with area of responsibility.
    • Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
    • Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
    • Participates in Root Cause Analysis (RCA) process as appropriate.

    Service Delivery
    • Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
    • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
    • Reduce high-impact and human-error Critical Environment (CE) incidents year over year
    • Deliver on cost/energy efficiency initiatives
    • Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
    • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
    • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
    • Establish and enhance collaborative working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
    • Work with regional and global peers to share and build standard practices across the entire datacenter portfolio

    Data Center Work Environment
    • Shares standard practices; assists others in learning role, process, procedures.
    • Provides mentorship across data centers for specific subject area knowledge.
    • Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
    • Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
    • Suggests improvements in implementation based on depth of understanding.
    • Contributes to a positive team environment by learning and adopting standard practices.
    • Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

    Ownership
    • In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
    • Supports escalation of issues to appropriate owner.

    Qualifications
    • High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

    Background Check Requirements:
    Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

    While not required, we also look for the following Preferred Qualifications:
    • 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
    • Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
    • Experience working on large scale CE projects
    • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

    Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.
    Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
    https://careers.microsoft.com/us/en/us-corporate-pay
    This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

    What Microsoft employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Microsoft

    Sourced by ZipRecruiter

    Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

    Industry

    Computer and computer peripheral equipment and software wholesalers

    Company size

    10,000+ Employees

    Headquarters location

    Redmond, WA, US

    Year founded

    1975

    Social media

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