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60 Microsoft Customer Service Jobs Hiring Near You

Microsoft

Logistics Technician - CTJ - Top Secret

Cheyenne, WY · On-site

$18 - $22.75/hr

... Microsoft's dedicated online services supporting the U.S. Government. While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and ...

Microsoft

Sr. Software Engineer -CTJ- Poly

Redmond, WA · On-site

$137K - $180K/yr

Power Automate is a foundational service within Microsoft Power Platform, enabling customers to automate workflows across applications, services, and data systems. In highly regulated and mission ...

Microsoft

Sr. Software Engineer -CTJ- Poly

Redmond, WA · On-site

$137K - $180K/yr

Power Automate is a foundational service within Microsoft Power Platform, enabling customers to automate workflows across applications, services, and data systems. In highly regulated and mission ...

Microsoft

Sr. Software Engineer - CTJ - Poly

Reston, VA · On-site

$127K - $168K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

Microsoft

Software Engineer II - CTJ - Poly

Redmond, WA · On-site

$109K - $149K/yr

The Microsoft Defender team is responsible for delivering a constantly evolving set of services and ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Sr. Software Engineer - CTJ - Secret

Redmond, WA · On-site

$137K - $180K/yr

Candidates must be able to meet Microsoft, customer and/or government security screening ... service mesh architectures. * Understanding of network security technologies such as firewalls ...

Microsoft

Principal Firmware Architect

Redmond, WA · On-site

Ability to meet Microsoft, customer and/or government security screening requirements are required ... Experience translating product or cloud service requirements into firmware specifications and ...

Microsoft

Software Engineer II - CTJ - Top Secret

Reston, VA · On-site

$101K - $138K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

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Microsoft Jobs Information

What is it like to work at Microsoft?

Microsoft is known for its collaborative and innovative culture, prioritizing employee growth and well-being while fostering a sense of community and teamwork. The company's diverse teams work on various projects, from software development to artificial intelligence, in a dynamic and fast-paced environment that encourages experimentation and learning. Working at Microsoft may appeal to candidates who are passionate about technology and innovation, with opportunities to contribute to groundbreaking projects and collaborate with experts from around the world.

What makes Microsoft an attractive place to work?

Microsoft is a leading technology company with a long history of innovation and a strong reputation for delivering cutting-edge solutions to the global market. The company offers a dynamic and collaborative work environment that fosters creativity, experimentation, and learning, with opportunities to work on diverse projects and contribute to the development of new technologies. By joining Microsoft, professionals can tap into a vast network of resources, mentorship, and training programs, enabling them to grow their skills, advance their careers, and make a meaningful impact in the tech industry.

Do workers at Microsoft get paid breaks?

Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Microsoft pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

At Microsoft, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Microsoft affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Microsoft?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 66% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 29 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Microsoft worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Microsoft workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 40 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Microsoft workers to change shifts?

Most people find it easy to change shifts.
73% of people report that it’s easy to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at Microsoft?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Microsoft managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 49 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Microsoft spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Microsoft?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Microsoft job good for students?

Only some students say this is a good place to work if you’re studying.
38% of students report this isn’t a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Microsoft good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Microsoft feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Microsoft get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Microsoft?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Microsoft enjoy their jobs?

Most people enjoy their job.
88% of people report they enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Microsoft recommend working with their team?

Most people recommend working with their team.
74% of people report that they would recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Microsoft?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Microsoft?

Most people are given support to advance their career here.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Microsoft’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Microsoft is doing?

Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at Microsoft?

    What are the most popular jobs at Microsoft?

    What are the most popular categories at Microsoft?

    Infographic showing various Customer Service job openings at Microsoft in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Software Engineer II - CTJ - POLY

    Microsoft

    Redmond, WA • On-site

    Full-time

    Re-posted 13 days ago

    Microsoft rating

    8.5

    Company rating: 8.5 out of 10

    Based on 132 frontline employees who took The Breakroom Quiz

    81st of 247 rated software companies

    Job description

    Overview
    This is a fantastic opportunity to work with incredibly talented engineers on our next set of big challenges. Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of service design by driving reliable, scalable, and high-performance solutions across the entire C+E stack. You will collaborate with a number of teams across the company, giving you wide exposure and a broad technical surface area. You will also support Commerce + Ecosystems at large in specific dedicated clouds, mitigating any issues that may surface in sustainable and forward-thinking ways. If you love solving challenging problems, developing scripts and/or automation to solve said problems, and are passionate about operating and automating robust, reliable, highly distributed software systems using the latest cutting-edge technologies, then let's talk.
    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
    Responsibilities
    • Drive reliable, scalable, and high-performance solutions across the C+E stack, ensuring robust service design.
    • Collaborate with cross-functional teams to deliver customer-focused outcomes and broad technical impact.
    • Support Commerce + Ecosystems in dedicated clouds by mitigating issues with sustainable, forward-thinking solutions.
    • Leverage telemetry data to identify patterns and trends that enable continuous operational improvement through automation.
    • Develop scripts and automation to resolve complex problems and prevent recurrence of service issues.
    • Partner with internal customers and engineering teams to conduct root cause analyses, uphold security and compliance, and share end-to-end service expertise.
    • Identify and implement automation opportunities to monitor and manage distributed systems effectively.
    • Embody our culture and values

    Qualifications
    Required / Minimum Qualifications:
    • Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

    Other Requirements:
    Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
    • The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
    • Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
    • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

    Preferred Qualifications:
    • Bachelor's degree in Computer Science, Engineering, Mathematics, or related technical field, or equivalent practical experience.
    • Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
    • Technical Expertise: Strong understanding of distributed systems, cloud architecture, and interactions between technology layers.
      Hands-on experience with Azure services, scripting languages (PowerShell, Python), and automation frameworks.
      Proficiency in programming languages such as C#, .NET, or similar.
    • Operational Excellence: Ability to leverage telemetry and monitoring tools to identify patterns, trends, and drive proactive improvements.
      Skilled in incident management, root cause analysis, and implementing durable fixes.
    • Automation & Reliability: Demonstrated experience developing scripts and tools to automate repetitive tasks and improve service reliability.
      Familiarity with CI/CD pipelines and deployment automation.
    • Problem-Solving & Collaboration: Strong analytical skills to troubleshoot complex issues across large-scale systems.
      Proven ability to partner with engineering teams and internal customers to deliver sustainable solutions.
    • Security & Compliance: Knowledge of security best practices and compliance standards in cloud environments.
    • Growth Mindset: Passion for learning new technologies and driving continuous operational improvement.

    Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
    Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
    https://careers.microsoft.com/us/en/us-corporate-pay
    This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

    What Microsoft employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Microsoft logo

    About Microsoft

    Sourced by ZipRecruiter

    Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

    Industry

    Computer and computer peripheral equipment and software wholesalers

    Company size

    10,000+ Employees

    Headquarters location

    Redmond, WA, US

    Year founded

    1975

    Social media

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