... Service Delivery. 2. Mentor Team Members And Administrators On Best Practices In Tools And ... Incident Management And Automation Processes. 2 Strong Analytical Skills With The Ability To ...
64 Lifeworks Services Service Delivery Manager Jobs Hiring Near You
... Service Delivery. 2. Mentor Team Members And Administrators On Best Practices In Tools And ... Incident Management And Automation Processes. 2 Strong Analytical Skills With The Ability To ...
Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence ... Service Management: Implement and manage ITIL-based service management processes tailored to ...
Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence ... Service Management: Implement and manage ITIL-based service management processes tailored to ...
Service Delivery Manager, MultiPro Property Solutions
Denver, CO · On-site
$58K - $68K/yr
We're looking for a Service Delivery Manager (SDM) who takes pride in execution, ownership, and ... Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned ...
Service Delivery Manager, MultiPro Property Solutions
Denver, CO · On-site
$58K - $68K/yr
We're looking for a Service Delivery Manager (SDM) who takes pride in execution, ownership, and ... Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned ...
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Client Experience and Service Delivery Manager
Cleveland, OH · On-site
$75K - $90K/yr
The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of ... Accellis Technology Group provides outsourced IT services to businesses with 10 to 400 employees.
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Client Experience and Service Delivery Manager
Cleveland, OH · On-site
$75K - $90K/yr
The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of ... Accellis Technology Group provides outsourced IT services to businesses with 10 to 400 employees.
Service Delivery
Frisco, TX · On-site
- Manages functional areas and other managers or department leads in regional capability to ensure ... services to cover all aspects of infrastructure - Focuses on project opportunities and ...
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Service Delivery
Frisco, TX · On-site
- Manages functional areas and other managers or department leads in regional capability to ensure ... services to cover all aspects of infrastructure - Focuses on project opportunities and ...
Manager, Service Delivery
Schaumburg, IL · On-site
Manager, Service Delivery Join Livingston and grow your career in the constantly changing world of ... forwarding services around the world. Livingston has over 3,000 employees at more than 90 key ...
Manager, Service Delivery
Schaumburg, IL · On-site
Manager, Service Delivery Join Livingston and grow your career in the constantly changing world of ... forwarding services around the world. Livingston has over 3,000 employees at more than 90 key ...
... manager obsessing over customer experience. Your day will be spent leading a team of Technical Customer Service specialists to deliver exceptional support, partnering with cross-functional ...
... manager obsessing over customer experience. Your day will be spent leading a team of Technical Customer Service specialists to deliver exceptional support, partnering with cross-functional ...
Directs field crews and equipment to carry out contracted services and accomplish company/client ... Manages all personnel to ensure they are competent to drive and/or operate their assigned equipment.
Directs field crews and equipment to carry out contracted services and accomplish company/client ... Manages all personnel to ensure they are competent to drive and/or operate their assigned equipment.
... Delivery Manager, Software. for the IT CLOCS Team will manage Information Technology including ... Define, plan, and develop services, solutions, and frameworks to provide best-fit solutions along ...
... Delivery Manager, Software. for the IT CLOCS Team will manage Information Technology including ... Define, plan, and develop services, solutions, and frameworks to provide best-fit solutions along ...
Huntington National Bank is seeking a Sr Service Delivery Manager for their IT CLOCS Team. This ... services, solutions, and frameworks to provide best-fit solutions along with enterprise ...
Huntington National Bank is seeking a Sr Service Delivery Manager for their IT CLOCS Team. This ... services, solutions, and frameworks to provide best-fit solutions along with enterprise ...
The ideal candidate combines strong managed services leadership with enough technical fluency to ... Serve as a primary service delivery interface for customer stakeholders and program leadership.
The ideal candidate combines strong managed services leadership with enough technical fluency to ... Serve as a primary service delivery interface for customer stakeholders and program leadership.
LifeWorks of Austin, TX is looking for full-time Peer Support Specialist to join our community-based Peer Services team! A Peer Support Specialist utilizes their lived experience and training to ...
LifeWorks of Austin, TX is looking for full-time Peer Support Specialist to join our community-based Peer Services team! A Peer Support Specialist utilizes their lived experience and training to ...
Service Delivery Project Manager
Austin, TX · On-site
$88K - $121K/yr
... services. Solves complex problems; takes a new perspective using existing solutions. Works ... Project management of Service Delivery implementation, driving progress ensuring all elements of ...
Service Delivery Project Manager
Austin, TX · On-site
$88K - $121K/yr
... services. Solves complex problems; takes a new perspective using existing solutions. Works ... Project management of Service Delivery implementation, driving progress ensuring all elements of ...
Service Delivery Manager -Oracle Cloud Application Support Duration: Full time/ Direct Hire Location: Houston TX - 3 days/ week onsite Overview : The Service Delivery Manager - Oracle Cloud ...
Service Delivery Manager -Oracle Cloud Application Support Duration: Full time/ Direct Hire Location: Houston TX - 3 days/ week onsite Overview : The Service Delivery Manager - Oracle Cloud ...
Service Delivery Project Manager
Beaverton, OR · Hybrid
$88K - $121K/yr
... services. Solves complex problems; takes a new perspective using existing solutions. Works ... manage and drive the implementation of theService Delivery Strategy, an extensive multi-year ...
Service Delivery Project Manager
Beaverton, OR · Hybrid
$88K - $121K/yr
... services. Solves complex problems; takes a new perspective using existing solutions. Works ... manage and drive the implementation of theService Delivery Strategy, an extensive multi-year ...
Service Delivery Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions
San Jose, CA · On-site
$70K - $75K/yr
We're looking for a Bilingual Service Delivery Manager (SDM) who takes pride in execution ... Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned ...
Service Delivery Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions
San Jose, CA · On-site
$70K - $75K/yr
We're looking for a Bilingual Service Delivery Manager (SDM) who takes pride in execution ... Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned ...
This role provides support to Service Delivery Manager. The Service Delivery Supervisor will be ... responsible for maintaining workflow and productivity of HIS's as well as Handling escalated ...
Quick apply
This role provides support to Service Delivery Manager. The Service Delivery Supervisor will be ... responsible for maintaining workflow and productivity of HIS's as well as Handling escalated ...
IT Project Manager / Service Delivery Manager (SDM)
Lexington Park, MD · Hybrid
$96K - $115K/yr
Job Openings >> IT Project Manager / Service Delivery Manager (SDM) IT Project Manager / Service Delivery Manager (SDM) Summary Title: IT Project Manager / Service Delivery Manager (SDM) ID: 00651-MD ...
IT Project Manager / Service Delivery Manager (SDM)
Lexington Park, MD · Hybrid
$96K - $115K/yr
Job Openings >> IT Project Manager / Service Delivery Manager (SDM) IT Project Manager / Service Delivery Manager (SDM) Summary Title: IT Project Manager / Service Delivery Manager (SDM) ID: 00651-MD ...
Position Summary Oversees all project managers, release train Engineers (RTEs), and scrum masters, ensuring disciplined, predictable, highquality delivery across businesscritical initiatives.
Position Summary Oversees all project managers, release train Engineers (RTEs), and scrum masters, ensuring disciplined, predictable, highquality delivery across businesscritical initiatives.
... mobility case management, and employment services to pre-release and post release individuals ... deliver solutions that meet internal and external objective
... mobility case management, and employment services to pre-release and post release individuals ... deliver solutions that meet internal and external objective
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Job description
SME-SNOW-ITOM,Rest/Soap API,Angular JS
Job Summary
The Subject Matter Expert (Tools & Automation) plays a critical role in ensuring timely and quality resolution of escalated incidents and tickets. This position focuses on leveraging deep expertise in SNOW - ITOM and Rest/Soap API to drive efficient problem-solving while enhancing customer satisfaction. The role involves mentoring, documentation, and effective communication with stakeholders to uphold service excellence.
(1.) Key Responsibilities
1
Analyze And Resolve Escalated Incidents In Snow - Itom According To The Agreed Sla, Ensuring Adherence To Quality Compliance And Contributing To Overall Service Delivery.
2. Mentor Team Members And Administrators On Best Practices In Tools And Automation, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Seamless Knowledge Transfer.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4
Foster Positive Customer Relationships By Actively Participating In Meetings, Understanding Client Issues, And Driving Solutions That Enhance Customer Satisfaction And Feedback.
5. Conduct Thorough Analyses Including Root Cause Analysis And Trend Analysis, Presenting Findings And Performance Reports To Key Business Stakeholders To Facilitate Informed Decision-Making.
Skill Requirements
1. Proficient In Snow Itom And Rest/Soap Api With A Solid Understanding Of Their Application In Incident Management And Automation Processes.
2
Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analyses.
3. Excellent Communication And Presentation Skills For Effective Stakeholder Engagement.
4. Familiarity With Documentation Standards And Practices In It Operations.
Certification
1
Itil Foundation Certification Is Optional But Valuable.
2. Relevant Certifications In Servicenow Or Automation Tools Are Recommended.