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68 Google Call Center Operations Manager Jobs Hiring Near You

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Google

Data Center Operations Manager

Council Bluffs, IA · On-site

$155K/yr

About the job At Google, we aim to foster Googley work environments that are collaborative ... As a Hardware Operations Manager at Google, you will lead Data Center Technicians managing the ...

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Google Jobs Information

What is it like to work at Google?

Google is known for its collaborative and innovative culture, prioritizing employee well-being, diversity, and creativity. The company's flat organizational structure and open communication channels allow employees to work on various projects, participate in hackathons, and engage in cross-functional teams, fostering a dynamic and fast-paced work environment. Working at Google may appeal to candidates who value autonomy, continuous learning, and the opportunity to contribute to groundbreaking projects that have a significant impact on people's lives.

Do workers at Google get paid breaks?

Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Google pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

At Google, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
74% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.

Do part-time workers get paid time off at Google?

Most people who work part-time get paid time off.
67% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Google affordable enough for their workers?

Most people say the health insurance costs are okay.
98% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Google?

Most people get paid time off work.
82% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 29% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 28 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers at Google worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Google workers get to choose the shifts they work?

Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for Google workers to change shifts?

Most people find it easy to change shifts.
84% of people report that it’s easy to change shifts if they need to.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Google?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Google managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Google spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Google?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 50 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a Google job good for students?

Most students say this is a good place to work if you’re studying.
94% of students report this is a good place to work if you’re studying.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at Google good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Google feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Google get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Google?

Some people feel stressed out here.
46% of people say they often feel stressed out at work.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Google enjoy their jobs?

Most people enjoy their job.
85% of people report they enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Google recommend working with their team?

Most people recommend working with their team.
78% of people report that they would recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Google?

Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at Google?

Most people are given support to advance their career here.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Google’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
52% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Google is doing?

Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Call Center Operations Manager jobs?
What are the most popular jobs at Google?
What are the most popular categories at Google?
Infographic showing various Call Center Operations Manager job openings at Google in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Call Center Manager

Call Center Manager

EMPIRE HOME REMODELING INC

Milwaukee, WI • On-site

$45K - $75K/yr

Full-time

Medical, PTO

Posted 5 days ago

Job description

About Us

Here at Empire Home Remodeling we are a fast-growing home remodeling company dedicated to delivering exceptional service and high-quality renovations to homeowners. Our team specializes in transforming homes through windows, bathroom, siding, and whole-home remodeling projects. We are seeking an experienced and motivated Onsite Call Center Manager to lead our customer service and appointment-setting operations.

Position Overview

The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead conversion performance. This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment.

Key Responsibilities
  • Manage and supervise daily call center operations
  • Lead, coach, and motivate appointment setters and customer service representatives
  • Monitor inbound and outbound call performance metrics
  • Develop scripts, call handling procedures, and training materials
  • Ensure excellent customer service and professionalism on every call
  • Track KPIs including booking rates, call volume, response times, and conversion rates
  • Hire, onboard, and train new call center staff
  • Collaborate with sales and marketing teams to improve lead quality and customer experience
  • Resolve escalated customer concerns in a timely and professional manner
  • Maintain scheduling accuracy for inhome consultations and project appointments
    • Qualifications
  • 3+ years of call center management experience
  • Experience in home remodeling, construction, home services, or related industries is a plus
  • Strong leadership and team development skills
  • Excellent communication and problemsolving abilities
  • Ability to manage performance metrics and reporting
  • Proficient with CRM systems, scheduling software, and Microsoft Office/Google Workspace
  • Strong organizational and multitasking skills
  • Positive attitude with the ability to thrive in a fastpaced environment
    • Compensation & Benefits
  • Competitive salary based on experience
  • Performancebased bonuses
  • Paid time off and holidays
  • Health benefits
  • Supportive and teamoriented work environment
    • Schedule
  • Fulltime, onsite position

Apply