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Cannabis Dispensary / On-Call Coverage

Position Summary

The Gap Security Officer is responsible for providing reliable, short-notice security coverage when regularly scheduled Security Officers are unavailable due to call-outs, vacations, scheduling conflicts, or other unexpected staffing needs.

This position requires a high level of flexibility, dependability, and availability, as assignments may vary by day, shift, and location. Gap Officers may not have a permanent weekly schedule and will primarily be contacted when additional coverage is needed.

While assigned to a dispensary location, the Gap Security Officer is responsible for maintaining the safety and security of the premises, employees, customers, and property while providing professional customer service.

Essential Duties and Responsibilities

• Provide short-notice and emergency shift coverage when regularly scheduled Security Officers are unavailable.
• Maintain reasonable availability for open shifts, call-outs, vacations, and other coverage needs.
• Be prepared to work varying schedules, including days, evenings, weekends, and holidays.
• Arrive on time and remain for the entire assigned shift unless otherwise authorized by management or Dispatch.
• Become familiar with and follow the Post Orders and site-specific procedures for each assigned location.
• Provide a visible security presence at entrances, exits, and other designated areas.
• Monitor and control access to the facility and assist with ID verification or screening when required by site policy.
• Conduct interior and exterior patrols as required.
• Observe and report suspicious activity, security concerns, safety hazards, or policy violations.
• Respond appropriately to theft, trespassing, loitering, disorderly conduct, and other security-related incidents.
• Monitor surveillance cameras, alarms, and access-control systems when assigned.
• Assist with employee escorts, closing procedures, deliveries, and other security-related duties as directed.
• Respond to medical emergencies, fires, disturbances, or threats to safety and contact law enforcement, EMS, Dispatch, or management when appropriate.
• Complete accurate Daily Activity Reports, Incident Reports, and shift hand-off documentation.
• Maintain regular communication with Dispatch regarding arrival, departure, incidents, and changes in assignment.
• Maintain professionalism, discretion, and strong customer service when interacting with employees, customers, vendors, and members of the public.
• Be willing to accept assignments at multiple designated locations based on operational needs.

Qualifications and Requirements

• Minimum 21 years of age.
• Valid and active California BSIS Guard Card.
• High school diploma or GED preferred.
• Previous security experience in retail, cannabis, customer service, or other high-traffic environments preferred.
• Reliable transportation and the ability to report to assigned locations as scheduled.
• Ability to accept shifts with limited advance notice when available.
• Strong attendance and punctuality.
• Strong observational and situational-awareness skills.
• Ability to remain calm and professional during emergencies or confrontational situations.
• Excellent written and verbal communication skills.
• Ability to learn and adapt to different Post Orders, client expectations, and site procedures.
• Ability to work independently with limited supervision.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Gap Coverage Expectations

This position is specifically intended to provide supplemental staffing coverage and should not be considered a guaranteed fixed schedule.

Gap Officers may be contacted to cover:

• Employee call-outs and absences.
• Vacation or approved time-off coverage.
• Unexpected schedule vacancies.
• Emergency or last-minute coverage.
• Temporary staffing shortages.
• Additional client-requested coverage.
• Open shifts while permanent staffing is being established.

Officers are expected to communicate their availability with Scheduling and respond to coverage requests in a timely manner