Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. The Technical Support Team Lead will provide operational ...
60 Axon Technical Support Associate Jobs Hiring Near You
Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. The Technical Support Team Lead will provide operational ...
Senior Manager, Technical Support Engineering
$114K - $157K/yr
... Technical Support Engineering, you will lead two highly technical Tier 2 and Tier 3 support ... Your teams provide advanced troubleshooting and engineering support for two of Axon's Records ...
Senior Manager, Technical Support Engineering
$114K - $157K/yr
... Technical Support Engineering, you will lead two highly technical Tier 2 and Tier 3 support ... Your teams provide advanced troubleshooting and engineering support for two of Axon's Records ...
N/A Your Impact As a Technical Support Team Lead, you will provide day-to-day technical and ... Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new ...
N/A Your Impact As a Technical Support Team Lead, you will provide day-to-day technical and ... Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new ...
Sr. Technical Project Manager, Axon 911
New York, NY · On-site
$120K - $165K/yr
... technical and operational resources across Axon 911, our partners, and our customers. Serving as ... Identify post-deployment support needs and optimization opportunities for add-on services What You ...
Sr. Technical Project Manager, Axon 911
New York, NY · On-site
$120K - $165K/yr
... technical and operational resources across Axon 911, our partners, and our customers. Serving as ... Identify post-deployment support needs and optimization opportunities for add-on services What You ...
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical ... Provide up to tier-2 technical support * Provide overall project management of the core deployment ...
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical ... Provide up to tier-2 technical support * Provide overall project management of the core deployment ...
Sr Software Technical Account Manager I
Dallas, TX · On-site +1
Your Impact The Technical Account Manager will own the day-to-day relationship with one of Axon ... Provide up to tier-2 technical support * Provide overall project management of the core deployment ...
Sr Software Technical Account Manager I
Dallas, TX · On-site +1
Your Impact The Technical Account Manager will own the day-to-day relationship with one of Axon ... Provide up to tier-2 technical support * Provide overall project management of the core deployment ...
Sr. Technical Project Manager, Axon 911
$120K - $165K/yr
... technical and operational resources across Axon 911, our partners, and our customers. Serving as ... Identify post-deployment support needs and optimization opportunities for add-on services What You ...
Sr. Technical Project Manager, Axon 911
$120K - $165K/yr
... technical and operational resources across Axon 911, our partners, and our customers. Serving as ... Identify post-deployment support needs and optimization opportunities for add-on services What You ...
Your Impact As a Technical Account Manager supporting Dedrone by Axon, you will be a key player in deploying and supporting Dedrone's airspace security solutions directly within public safety ...
Your Impact As a Technical Account Manager supporting Dedrone by Axon, you will be a key player in deploying and supporting Dedrone's airspace security solutions directly within public safety ...
Responsibilities : • Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. • Drive ...
Responsibilities : • Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. • Drive ...
Y Software Technical Account Manager (L-7) Dedrone Your Impact As a Technical Account Manager supporting Dedrone by Axon, you will be a key player in deploying and supporting Dedrone's airspace ...
Y Software Technical Account Manager (L-7) Dedrone Your Impact As a Technical Account Manager supporting Dedrone by Axon, you will be a key player in deploying and supporting Dedrone's airspace ...
Sr Technical Account Manager, Enterprise
Atlanta, GA · On-site +1
Your Impact The Technical Account Manager will own the day-to-day relationship with one of Axon ... Provide up to tier-2 technical support * Provide overall project management of the core deployment ...
Sr Technical Account Manager, Enterprise
Atlanta, GA · On-site +1
Your Impact The Technical Account Manager will own the day-to-day relationship with one of Axon ... Provide up to tier-2 technical support * Provide overall project management of the core deployment ...
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical ... Provide up to tier-2 technical support * Provide overall project management of the core deployment ...
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical ... Provide up to tier-2 technical support * Provide overall project management of the core deployment ...
Develop relationships with key partners to support growth within the customer account * Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and ...
Develop relationships with key partners to support growth within the customer account * Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and ...
Manager, Technical Account Management & Regional Support Your Impact As an Embedded Technical Account Manager at Axon, you will become the trusted technical partner for one of the largest and most ...
Manager, Technical Account Management & Regional Support Your Impact As an Embedded Technical Account Manager at Axon, you will become the trusted technical partner for one of the largest and most ...
Solutions Architect, Axon 911 ( East Coast)
$69 - $90.75/hr
The Solution Architect position is a technical role responsible for providing guidance and ... Emotional & Mental Wellness support * Learning & Development programs * Employee Resource Groups ...
Solutions Architect, Axon 911 ( East Coast)
$69 - $90.75/hr
The Solution Architect position is a technical role responsible for providing guidance and ... Emotional & Mental Wellness support * Learning & Development programs * Employee Resource Groups ...
Network Engineer, Axon 911
New York, NY · On-site
Provide technical guidance and mentorship to junior network engineers. What You'll Do We are ... Network deployment and Tier-3 support * Core Networking Knowledge: Solid understanding of core ...
Network Engineer, Axon 911
New York, NY · On-site
Provide technical guidance and mentorship to junior network engineers. What You'll Do We are ... Network deployment and Tier-3 support * Core Networking Knowledge: Solid understanding of core ...
Your Impact As a Technical Account Manager at Axon, you will help public safety agencies ... Support customer adoption of AI-powered capabilities across the Axon ecosystem * Capture recurring ...
Your Impact As a Technical Account Manager at Axon, you will help public safety agencies ... Support customer adoption of AI-powered capabilities across the Axon ecosystem * Capture recurring ...
Axon is on a mission to Protect Life and is seeking a Technical Account Manager to support Dedrone's airspace security solutions in public safety environments. The role involves managing system ...
Axon is on a mission to Protect Life and is seeking a Technical Account Manager to support Dedrone's airspace security solutions in public safety environments. The role involves managing system ...
Your Impact As a Technical Account Manager at Axon, you will help public safety agencies ... Support customer adoption of AI-powered capabilities across the Axon ecosystem * Capture recurring ...
Your Impact As a Technical Account Manager at Axon, you will help public safety agencies ... Support customer adoption of AI-powered capabilities across the Axon ecosystem * Capture recurring ...
Your Impact As a Technical Account Manager at Axon, you will help public safety agencies ... Support customer adoption of AI-powered capabilities across the Axon ecosystem * Capture recurring ...
Your Impact As a Technical Account Manager at Axon, you will help public safety agencies ... Support customer adoption of AI-powered capabilities across the Axon ecosystem * Capture recurring ...
Axon Jobs Information
What is it like to work at Axon?
Axon is a technology company that prioritizes innovation, collaboration, and social responsibility, fostering a culture that encourages employees to think creatively and make a positive impact.
The company's team structure is designed to promote cross-functional collaboration, with employees working together to develop and implement cutting-edge technologies, such as body-worn cameras and digital evidence management systems. Axon's work environment is dynamic and fast-paced, with a focus on continuous learning and professional growth.
Working at Axon may appeal to candidates who are passionate about using technology to drive social change and improve public safety, as the company's mission is to protect and serve communities through innovative solutions and a commitment to transparency and accountability.
The company's team structure is designed to promote cross-functional collaboration, with employees working together to develop and implement cutting-edge technologies, such as body-worn cameras and digital evidence management systems. Axon's work environment is dynamic and fast-paced, with a focus on continuous learning and professional growth.
Working at Axon may appeal to candidates who are passionate about using technology to drive social change and improve public safety, as the company's mission is to protect and serve communities through innovative solutions and a commitment to transparency and accountability.
What makes Axon an attractive place to work?
Axon is a leading technology company that specializes in public safety solutions, with a strong reputation for innovation and commitment to improving community safety. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic and supportive environment that fosters creativity and professional development. Joining Axon provides opportunities to contribute to meaningful projects, work with cutting-edge technology, and advance in a rapidly evolving industry.
Do workers at Axon get paid breaks?
Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2025.
50% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2025.
Does Axon pay people when they’re sick?
Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.
At Axon, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.
Is the health insurance from Axon affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and March 2026.
100% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and March 2026.
Do people get paid time off at Axon?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.
Do workers at Axon worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.
Do Axon workers get to choose the shifts they work?
Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.
67% report that they have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.
How easy is it for Axon workers to change shifts?
Most people find it easy to change shifts.
80% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and September 2025.
80% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and September 2025.
How easy is it to get time off at Axon?
Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
93% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do Axon managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
Do jobs at Axon spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
How easy is it to take sick days at Axon?
Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Is working at Axon good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Axon feel treated with respect by their managers?
Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.
85% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Axon get to take their breaks without interruption?
Only some people get breaks without interruption.
42% of people report that their breaks get interrupted.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
42% of people report that their breaks get interrupted.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
Is it stressful to work at Axon?
Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
71% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Axon enjoy their jobs?
Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
75% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Axon recommend working with their team?
Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get enough training when they start at Axon?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get support to advance at Axon?
Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people think Axon’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.
Do workers feel well informed about how Axon is doing?
Most people feel well informed about how the company is doing.
93% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
93% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
What other companies are hiring for Technical Support Associate jobs?
What are the most popular jobs at Axon?
What are the most popular categories at Axon?
Axon rating
8.8
Based on 15 frontline employees who took The Breakroom Quiz
15th of 159 rated electronics manufacturers
Job description
Job Summary:
Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. The Technical Support Team Lead will provide operational leadership for support specialists, ensuring high-quality troubleshooting and customer issue resolution while acting as a senior technical resource and coach.
Responsibilities:
• Lead, motivate, and help manage a team of support specialists and engineers, ensuring performance standards and customer satisfaction goals are met or exceeded.
• Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
• Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
• Serve as a role model by handling complex cases, supporting team morale, and driving a customer-first culture.
• Conduct regular 1:1s for insights into training opportunities and product proficiency.
• Perform weekly audits of agent-customer interactions to ensure adherence to internal standards and industry best practices.
• Track QA metrics such as interaction accuracy, empathy, resolution effectiveness, and response time; present findings and improvement plans to leadership.
• Own the onboarding experience and ongoing education for new and existing agents. Provide structured guidance, shadowing opportunities, and actionable feedback to mentees.
• Identify training gaps through QA and case analysis; proactively address them via just-in-time learning or structured refreshers.
• Hold regular office hours for case reviews and questions from the team to help close the gaps in training.
• Serve as the point of contact for escalated cases
• Lead team meetings to review trends, root causes, and resolution paths for high-impact cases.
• Mentor agents on escalation handling through live case reviews, simulated escalations, and postmortems.
• Collaborate with the Knowledge Management team to keep SOPs, internal tools, and customer-facing documentation accurate and relevant.
• Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose automation or process improvements.
Qualifications:
Required:
• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Excellent verbal and written communication skills
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking and routing
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to manage competing priorities and adapt to changing environments
• Self-driven, able to take ownership, work independently and manage key stakeholder needs
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred:
• Bachelor’s Degree or working toward a college degree in a technical discipline
• 2-3 years’ leadership experience in a tiered technical support environment
• Experience with security camera systems, VMS, DVR, and NVR solutions is strongly preferred
• Certifications such as Network+, Security+, Linux+
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS)
• 5 years’ experience troubleshooting network issues in a hardware/software environment
• Preference will be given to those with technical support roles related to public safety and government
• System Administration certifications
Company:
Axon provides electronic control devices to law enforcement and corrections agencies. Founded in 1993, the company is headquartered in Scottsdale, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. The Technical Support Team Lead will provide operational leadership for support specialists, ensuring high-quality troubleshooting and customer issue resolution while acting as a senior technical resource and coach.
Responsibilities:
• Lead, motivate, and help manage a team of support specialists and engineers, ensuring performance standards and customer satisfaction goals are met or exceeded.
• Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
• Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
• Serve as a role model by handling complex cases, supporting team morale, and driving a customer-first culture.
• Conduct regular 1:1s for insights into training opportunities and product proficiency.
• Perform weekly audits of agent-customer interactions to ensure adherence to internal standards and industry best practices.
• Track QA metrics such as interaction accuracy, empathy, resolution effectiveness, and response time; present findings and improvement plans to leadership.
• Own the onboarding experience and ongoing education for new and existing agents. Provide structured guidance, shadowing opportunities, and actionable feedback to mentees.
• Identify training gaps through QA and case analysis; proactively address them via just-in-time learning or structured refreshers.
• Hold regular office hours for case reviews and questions from the team to help close the gaps in training.
• Serve as the point of contact for escalated cases
• Lead team meetings to review trends, root causes, and resolution paths for high-impact cases.
• Mentor agents on escalation handling through live case reviews, simulated escalations, and postmortems.
• Collaborate with the Knowledge Management team to keep SOPs, internal tools, and customer-facing documentation accurate and relevant.
• Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose automation or process improvements.
Qualifications:
Required:
• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Excellent verbal and written communication skills
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking and routing
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to manage competing priorities and adapt to changing environments
• Self-driven, able to take ownership, work independently and manage key stakeholder needs
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred:
• Bachelor’s Degree or working toward a college degree in a technical discipline
• 2-3 years’ leadership experience in a tiered technical support environment
• Experience with security camera systems, VMS, DVR, and NVR solutions is strongly preferred
• Certifications such as Network+, Security+, Linux+
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS)
• 5 years’ experience troubleshooting network issues in a hardware/software environment
• Preference will be given to those with technical support roles related to public safety and government
• System Administration certifications
Company:
Axon provides electronic control devices to law enforcement and corrections agencies. Founded in 1993, the company is headquartered in Scottsdale, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About Axon
Sourced by ZipRecruiter
Industry
Public safety statistics centers and offices
Company size
501 - 1,000 Employees
Headquarters location
Scottsdale, AZ, US
Year founded
1993